Customer Service Representative - Newark-on-Trent, United Kingdom - Future Prospects

Description

Customer Service RepresentativeNewark, Full Time , Permanent£45,000-£60,000

Our global client, based in Newark, Nottinghamshire are looking to recruit a Customer Service Representative on a full time, permanent basis. This position leads the end-to-end development of high-value accounts, as well as the share gain for substantial opportunities within the existing customer base, while delivering excellent customer service to encourage repeat business.

The Customer Service Representative will deal with enquiries for products, tools, and services, as well as looking to target new business, other responsibilities include:

• Internally responsible for a designated number of customers to prepare quotations, offering basic technical assistance such as features and benefits, and offering alternatives and part number interchange where appropriate.
• Inform customers about new features and functionalities. Increasing revenue by identifying and developing suggestive/cross selling opportunities.
• Follow up on enquiries and quotations to ensure the company maximise new opportunities. Proactively build the new business pipeline by following up on market generated leads and literature requests.
• Co-ordinate actions needed to solve customer QCD (quality, cost, delivery) problems to maintain soundly based business relationships and maximise sales opportunities.