Customer Service and Accounts Advisor - Stockton-on-Tees, United Kingdom - Moneywise Credit Union

Moneywise Credit Union
Moneywise Credit Union
Verified Company
Stockton-on-Tees, United Kingdom

1 week ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description
Temporary position with the possibility of becoming permanent and/or an increase in hours worked.

  • Responsible for delivering customer service to a high standard, with focus on meeting the needs of the customer within the parameters of what can reasonably be delivered.
  • Responsible for clear and accurate communication, and accurate handling of transactions.
  • Responsible for referring customer complaints and customer charter breach concerns to a Senior Officer to be logged and progressed.
  • Responsible for following protocols and policy guidelines in all areas.
  • Responsible for processing payments at front desk and/or electronically if required, with due attention to accuracy and the safety of cash and cheques issued & received.
  • Responsible for enrolling new members, providing membership information, paying due care and attention to antimoney laundering requirements to minimise fraud and financial crime.
  • Responsible for delivering appointments for loans of all types and all account administration.
  • Responsible for handling telephone enquiries and dealing with answer phone messages, responding to all enquirers.
  • Responsible for recording clear and accurate messages on member accounts to enable members accounts to be handled accurately, efficiently, and consistently.
  • Responsible for using professional and nonjudgemental language and practices in the course of all work undertaken.
  • Responsible for actively promoting services and products to existing and potential members, including through direct contact and office promotions.
May be required to cover branches in Redcar, Middlesbrough or Byker as and when required.


Job Types:
Part-time, Temporary contract

Part-time hours: 14 per week


Salary:
£6,916.00 per year


Benefits:


  • Company pension

Schedule:

  • Monday to Friday

COVID-19 considerations:
Common surfaces are sanitised regularly


Education:


  • GCSE or equivalent (required)

Experience:

- customer service: 1 year (required)


Work Location:
One location


Reference ID:
ST1
More jobs from Moneywise Credit Union
See all jobs of Moneywise Credit Union