- Ability to be flexible to meet the demands of the post.
- Responsive attitude and approach.
- Dress appropriately for the environment.
- Ability to travel around the Trust as appropriate to role.
- NVQ level 3 (or equivalent qualification) or, RSA lll
- Or, be able to demonstrate competency at level 3.
- Willingness to undertake further study/development.
- Must be willing/able to undertake all appropriate Trust mandatory training requirements, and subsequent refresher training relevant to the area.
- Must be willing/able to undergo job development and training and maintain skills.
- Good written communication skills, with the ability to deal with and prepare routine written correspondence.
- Good verbal communication skills, with the ability to obtain information and pass on comprehensive and confidential messages.
- In, decision-making and prioritisation.
- Knowledge of Data Protection Act.
- Customer care skills.
- Good interpersonal skills.
- Diversity/Cultural understanding.
- Resilience to pressure and exposure to emotional, distressing situations
- Non-judgemental, empathetic manner.
- Able to use observation skills to identify potential risks and act appropriately.
- Demonstrates Trust Values.
- Able to fulfil the requirements of the Trusts value based induction.
- Knowledge of information governance.
- A satisfactory sickness record over the previous 2 years (subject to the need to act with fairness and equality of opportunity, particularly where the sickness is related to a disability and/or pregnancy).
- Able to fulfil Occupational Health requirements for the post (with reasonable adjustments if necessary).
- Recent Secretarial/administrative experience and copy /audio typing.
- Note/minute taking.
- In using email, maintaining and updating paper and electronic diaries, arranging meetings.
- In using Microsoft Word and other Microsoft applications, Excel, Outlook , PowerPoint etc.
- In working as an effective team member with minimum supervision.
- In working in a busy environment with competing demands.
- Understanding of the need to maintain strict confidentiality.
- In using a degree of initiative.
- In organising and prioritising own tasks in order to meet deadlines.
- In working in a caring environment.
- In dealing with the public.
Administrative Officer - Dewsbury, United Kingdom - South West Yorkshire Partnership NHS Trust
Description
Job summary
An exciting opportunity has arisen for a highly motivated administrativeassistant to join the new West Yorkshire wide maternal mental health service(PATHs). The post will be hosted by SWYPFT onbehalf of the West Yorkshire ICS.
We are seeking to recruit anenthusiastic candidate, who is professional and approachable and able to buildpositive working relationships with stakeholders and partners.
PATHs provide support to women and birthing parents experiencingmoderate to severe or complex mental health difficulties relating to birthtrauma, fear of birth itself (tokophobia), and baby loss.
The successful candidate will provide administrative support for thePATHs service and must be self-motivated, have the ability to communicateeffectively, work as part of a team, use initiative, prioritise their workload,maintain and record accurate details and have excellent organisational skills.
Main duties of the job
Theapplicant must have excellent organisational skills and be able to prioritisetheir own workload in order to meet deadlines, with a good attention to detailin an environment of competing demands.
Weare looking for an administrator with an NVQ or RSA Level 3 qualification or beable to demonstrate competency at Level 3.
Agood knowledge of Microsoft Office and Excel is essential.
Theapplicant must be able to work as part of a team and have good written andverbal communication skills.
Dutieswill be varied and will include using email, booking appointments, diarymanagement, using clinical systems and dealing with telephone calls. Goodcustomer service skills are essential.
The serviceoperates Mon Fri; 9-5pm, this is a remote/agile working post with some travelto agreed base site as required to complete necessary duties.
Forany further information please contact .
About us
Weare a specialist NHS Foundation Trust that provides community, mental healthand learning disability services for the people of Barnsley, Calderdale,Kirklees and Wakefield. We also provide low and medium secure services and arethe lead for the west Yorkshire secure provider collaborative.
Our mission isto help people reach their potential and live well in their communities, we do thisby providing high-quality care in the right place at the right time. We employstaff in both clinical and non-clinical services who work hard to make adifference to the lives of service users, families and carers.
We encourageand welcome applications from all protected characteristic groups, we valuediversity and want our workforce to be reflective of our communities.
Beinga foundation Trust means were accountable to ourmembers, who can have a say in how were run. Around 14,300 local people(including staff) are members of our Trust.
Joinus and you will be one of over 4,500 staff committed to supporting and improvingthe mental, physical and social needs of the thousands of people we meet andhelp each year.
Weare committedto safeguarding and promoting the welfare of children, young people andvulnerable adults and expects all colleagues and volunteers to share thiscommitment.
We do reserve to right to close vacancy before the advertised closing date if necessary, so please apply as soon as possible.
Job descriptionJob responsibilities
Provide services within well-establishedpolicies, procedures, protocols, guidelines, whilst acting within the requiredsphere of competences for the role at all times.
Demonstrate sound knowledge of theservice to enable the post holderto contribute and inform decision making within the service.
May work within clinical environments whereconflict resolution may be required.
Act as principal point of contactfor users of the service eg,individuals from within/outside the Trust, serviceusers and members of the public etc.
Work flexiblyto meet the needs of the service.
develop and maintain good working relationshipsby being, flexible, adaptable, polite, positive and empathetic, communicatingeffectively and informatively.
Work with sensitivity and have agood understanding of the service provision and issues experienced by its users.
Prioritise own tasks, exercising a degree of independence,initiative and judgement. Assess situations,identify and resolve potential problems within own skill set. Refer and seekguidance on issues outside of postholders level of competency or authorityto the Administrative Supervisor.
Person SpecificationPersonal Attributes
Essential
Qualifications
Essential
Desirable
Training
Essential
Special Knowledge/Skills
Essential
Desirable
Physical Attributes
Essential
Experience
Essential
Desirable