1st Line Support Engineer - Glasgow, United Kingdom - Net Talent

    Default job background
    Human Resources
    Description

    IT Support Technician (1st line)

    3 Month Contract

    Glasgow

    Role Overview: As a First-Line IT Support Technician, you will be the first point of contact for our client's internal staff regarding IT-related issues and queries. You will provide timely and effective technical assistance, troubleshooting, and problem resolution to ensure smooth operation of our IT systems and infrastructure.

    Requirements:

    • Previous experience in a similar IT support role.
    • Proficiency in troubleshooting hardware, software, and network issues.
    • Strong knowledge of Microsoft Windows and Office suite.
    • Experience working with Active Directory, Entra AD, M365, MDM Support (Intune)
    • Excellent communication and customer service skills.
    • Ability to prioritize tasks and work well under pressure.
    • Relevant IT certifications would be desirable (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) preferred but not required.

    Further details

    • 3-month contract
    • Inside IR35
    • 2 days on site 3 days from home