Booking Clerk - Bolton, United Kingdom - Bolton NHS Foundation Trust
Description
Band - Booking ClerkFull time 37.5 hours per week. Permanent post.
The Access, Booking & Choice Team have an opportunity for an enthusiastic, motivated and flexible individual looking for a challenge in a post that is both interesting and varied.
You will be responsible primarily for providing a comprehensive booking service, whilst additionally completing all associated tasks to ensure our patients receive an excellent first impression, whilst ensuring all necessary data is recorded to facilitate the patient's attendance management under the 18 week and national cancer pathways.
Duties will include liaising with patients and internal departments over the telephone, registering patients and their referrals, booking and confirming appointments/admissions using LE2.
To provide an efficient and effective booking service and associated function to all patients accessing services provided by the Trust.
Helping to ensure that all teams work to agreed standards across the specialty, providing a first class service and appropriate management of referrals, waiting lists, appointing and data recording takes place to meet local and national targets, income generation and compliance with Trust standards and policy.
Will have a full understanding of booking processes, and ensure standards are implemented, adhered to, maintained and approved to ensure patients are appointed and their pathway is managed appropriately.
You should have the flexibility to meet the needs of the service, including evening and weekend working; covering for colleagues during absence and annual leave.
We know we can provide you with a great place to work, alongside a fantastic team who are all pulling together to give the people of Bolton the best care possible.
The aims of this Trust are to improve the health of our people and provide the best possible care to the population in which we serve and ensure that our staff have joy and pride in their work.
To provide an efficient and effective booking service and associated function to all patients accessing services provided by the Trust.
Helping to ensure that all teams work to agreed standards across the specialty, providing a first class service and appropriate management of referrals, waiting lists, appointing and data recording takes place to meet local and national targets, income generation and compliance with Trust standards and policy.
Will have a full understanding of booking processes, and ensure standards are implemented, adhered to, maintained and approved to ensure patients are appointed and their pathway is managed appropriately.
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