Apprentice Customer Experience Specialist - Boston, United Kingdom - Mercedes-Benz Apprentice Programme

Mercedes-Benz Apprentice Programme

Verified Company

Boston, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

TO APPLY FOR THIS POSITION PLEASE SUBMIT AN APPLICATION FORM HERE:

Customer Experience Specialist (Service Advisor) Apprenticeship

As a Customer Experience Specialist Apprentice, you will develop first-class customer service skills including understanding customer needs and business needs, critically evaluating customer service levels and implementing changes to improve the customer journey and use appropriate resources and technology to support the needs of the customer.

You will acquire the skills to deal with challenging situations and develop plans to drive loyalty and retention and exceed customer expectations.

This role will be based in the Service Department, with a view to developing the skills to start your career in the role of Service Advisor.

The role of a Customer Experience Specialist

Understanding your customers and the business
Developing knowledge of relevant regulations and legislation
Using appropriate resources and technology to meet the needs of customers
Keeping up to date with the most recent product information
Resolving challenges
Understanding the extended customer journey
Developing insights into customer behaviour including influencing factors such as loyalty, emotion and culture
Analyse service levels and develop options for improvement

Desired Skills and Personal Qualities

Firstclass customer service skills
Organisational skills
Listening & communication skills
ICT skills
Complaint resolution skills
Problem solving abilities
Ability to work independently and as part of a team
An interest in motor vehicles

Entry Requirements

Age 16+
GCSE grades or equivalent A
C) in:
Mathematics
English Language

Important information
We will support you in gaining Functional Skills in Mathematics and English should you require them.

Future Career Opportunities
Completing an apprenticeship is just the start of your career at Mercedes-Benz.

Examples of some career paths our graduates have taken are: