Customer Care - Crewe, United Kingdom - Air Products

Air Products
Air Products
Verified Company
Crewe, United Kingdom

1 week ago

Tom O´Connor

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Tom O´Connor

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Description
EU-UK-Crewe Millennium Gate


Job Description and Qualifications

Job Description:

-
Customer Service Role


If you're a motivated person with a passion for providing excellent customer service, and you're looking for an opportunity to learn, achieve and develop your career goals, we'd like to hear from you.


As part of our dynamic service centre where there's never a dull moment, you'll have an integral part to play in supporting customers within the Package Gas Sector of the Industrial Gas Industry.

Your role will be to handle inbound interactions from customers with a vast range of queries ensuring first point resolution for every type of interaction and responding in a friendly, supportive and timely manner.

In return you'll enjoy extensive training, the opportunity to build a wealth of transferable skills, and on-going coaching and support to enhance your development and open progression prospects.


What you'll do

  • Deliver excellent customer service to new and existing customers by efficiently & confidently managing inbound calls achieving customer satisfaction.
  • Use all customer contacts as an opportunity to identify customer needs and voice of dissatisfaction. Take personal responsibility in these instances to ensure appropriate action is taken to resolve issues and improve working practise.
  • Target retention of business through customer care and efficient service.
  • Instigate & drive through process improvement initiatives to make us easiest to do business with.
  • Provide support and assistance, especially to those within your team, as well as other teams while being accountable for your own performance.
  • Timely and accurate administration work, including recording of full notes on all systems.
  • Develop the skills and behaviours targeted in your Personal Development Plan to support improved performance going forward.

Key skills and experience required:


  • Passion to deliver excellent customer service
  • Maths & English GCSE (C+)
  • Confident and professional telephone manner
  • Friendly and able to communicate at all levels
  • Excellent organisation skills
  • Good working knowledge of basic computer programmes
  • Proven ability to adaptable to change
  • Team player

Req No.

  • 43791BR

Employment Status

  • Full Time

Organization

  • Global Industrial Gases

Business Sector / Division

  • Industrial Gases EMEA

Region

  • Europe

Country

  • United Kingdom
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