Administration Assistant - Stratford-upon-Avon, United Kingdom - Greystar Real Estate Partners LLC

Greystar Real Estate Partners LLC

Verified Company

Stratford-upon-Avon, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

The Administration Assistant role will be integral in supporting the Onsite team with day-to-day administrative tasks, ensuring the team's key performance goals are met.

_ Key Role Responsibilities_

Provides proactive reception support and excellent customer service to all residents ensuring queries are handled in a timely manner.
Answers incoming calls and completes related tasks or logs with the relevant team member to resolve or handle as appropriate.
Completes administrative tasks including logging of maintenance requests, filing and preparing notices, posting payments and debt management activities and copying of documents.
Supports the Assistant Manager and Community Manager in coordinating the tenancy management process, which includes apartment inspections, evicting residents, and imposing and collecting late fees and other charges within the terms of the tenancy agreement.
Communicates and conducts scheduled residents' apartment visits.
Assists with Community preparations and documentation around rentals and movein and moveout processes.
Performs communication outreach activities to generate awareness of required activities, i.e. inspections, events, etc.
Supports the creation of a positive, memorable experience for residents by exceeding expectations;
Places orders for department consumables, raising POs and receiving work orders.
Preparation and distribution of various comms such as newsletters, surveys, etc.
Ad hoc tasks such as setting up for events, purchasing items for the site, etc.
Organizes and audits parcel rooms.

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Knowledge & Qualifications_**- Good level of general education with good written and numerical skills

Proficient in the use of Microsoft office packages including Word, Excel and Outlook as well as other systems such as databases or booking systems (Training to be provided on in house systems).

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Experience & Skills_**- Excellent customer service skills and significant experience in a similar role

Strong team player
Excellent written and verbal communication skills
Demonstrable relationship building skills with the confidence to liaise with stakeholders at all levels
Ability to multitask and prioritize
Numerical skills necessary to complete the above activities.