Service Support Administrator - United Kingdom - AMP Clean Energy

Description

Here at AMP, we are committed to supporting the energy transition by funding, developing, and delivering flexible energy solutions and helping businesses decarbonise.

Our mission is to create a smarter energy future. We are relentless in our focus on tackling the central challenge of our age – the energy transition.

The size and scale of the challenge means we must continually grow our team, bring in new ideas and new approaches and be ready to push the boundaries.

At every level, we are looking for bold, ambitious, bright, and collaborative people that share our commitment to making a difference.

We have a fantastic opportunity for a Service Support Administrator to join our Service & Heat Supply team based in Cambuslang (Glasgow).Interested? If you are passionate and driven and enjoy making a difference – AMP can offer you the challenge and opportunity you're looking for.

The role will involve:
As Service Support Administrator you will be the first point of contact for the Service Support Desk calls and emails, parts ordering, assisting with housing jobs coordination, and general administration duties


Key responsibilities:

Supporting the Service Desk Manager and team to create service tickets and allocate to engineers Working autonomously from the main Service Support Desk team at Fort William, keeping in contact via Microsoft Teams, phone, and emailAssisting with reviewing incoming service reports and supporting in actioning any follow up works as requiredAssisting with planning on site works and coordination of engineers, specifically the housing team jobsSupporting the Service Desk Manager and team to monitor boiler uptime on ISTA on a proactive basis and ensure uptime is maximised as per team KPIsParts; to assist with coordinating the procurement function of the Service and Heat Supply team, following the parts procurement processTo assist with booking accommodation, ferries, parking, and other travel for the Service & Heat Supply teamGenerating purchase orders and goods received notesAssisting with ordering PPE and uniform, liaising with managers and supervisors Assisting with calibration records and arranging equipment testing, ensuring equipment testing is monitored, records are updated, and equipment carried out ahead of expiration datesLiaising with suppliers and generating customer quotations for products and/or servicesLiaising with sub-contractors, filing job reports, and ensure works and subcontractor plans are in place Providing internal and external customers with job reports, photographs and any additional information requiredAssisting with stock management at AMP Cambuslang Office to improve efficiencyReceiving deliveries to Cambsulang Energy Centre, and notify the team and engineersAs a key holder for the AMP Cambuslang office allow access to the office for meetings, training, engineers and to be available to allow access for contractors and others to the Energy Centre at CambuslangWhat we are looking for:Experienced in delivering administration support in a fast moving and demanding operational environment our successful candidate will also demonstrate the following knowledge, skills, and experience:Experience within logistics/planning/schedulingGood geographical knowledge, covering Scotland locationsCustomer service experienceExperience with database systems and appsStrong communicator and commitment to customer service and satisfactionExcellent organisational and administration skillsProficient in Microsoft Office Proactive and solution drivenWhat will we offer in return?We've built a culture founded on honesty, working hard, and enjoying ourselves.

And we have created a workplace where everyone feels more connected, heard, and valued.

You'll receive, ongoing training and development, be encouraged to work towards relevant accreditations and be able to map out a clear journey of progression within your role.

Our employee benefits include:
26 days annual leave entitlement plus 8 days for public holidaysLife Insurance Employer pension contributionHealthcare Cash PlanAccess to advice, counselling, and supportAccess to GP servicesWellbeing tools and resourcesShopping and lifestyle discountsDiscounted gym membership

Additional Information:

Location: AMP Clean Energy, Cambuslang Glasgow Office, G72 8PG Competitive salary to be discussed at interviewHours of work: 40 hours per week; Monday-Friday, 08:00-17:00 (1 hour lunch)Office basedSafer RecruitmentIn line with our commitment to safety and integrity, roles at AMP may require a DBS check as part of our safer recruitment process.

We also verify qualifications and eligibility to work in the UK, ensuring a secure and equitable hiring journey.
Equal OpportunitiesAMP is dedicated to fostering a diverse and inclusive workplace.

We welcome applications from individuals of all backgrounds, cultures, and abilities, striving to create an environment where everyone feels valued and heard.

If you require reasonable adjustments due to a disability or long-term health condition during the application or onboarding process, please contact us at We're here to support your journey.