Head of Housekeeping - Lancaster, United Kingdom - Hilton Grand Vacations

Hilton Grand Vacations
Hilton Grand Vacations
Verified Company
Lancaster, United Kingdom

1 month ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description
Thurnham Hall, LA2 0DT

Head of Housekeeping - £12.18 per hour


What will I be doing?


As a Head of Housekeeping you will ensure the smooth running of the housekeeping department by dealing with the day to day running of the department, motivating and leading a team of capable Housekeepers to provide an effective and efficient function throughout the Housekeeping department.


  • Reporting to the Resort Manager, the main job duties will include, but are not limited to;
  • To fully understand brand standards as they relate to your department and to develop training for your team members
  • Ensure PDS quality benchmarks are achieved
  • To lead team members and ensure they carry out duties to a satisfactory standard
  • To liaise with Human Resources for all aspects of recruitment including forms, interviews and after interview contact
  • Induction of new Team Members, training and probationary appraisals
  • To provide training to existing staff ensuring that they are fully equipped to carry out their duties
  • To complete relevant staff forms, including but not limited to holiday requisitions, sick leave, leavers etc
  • To motivate your department and ensure morale is high at all times
  • To prepare rota's, deal with sickness/holiday cover and ensure a copy is given to Resort Manager weekly
  • To carry out holiday planning within the department
  • To carry out annual staff appraisals
  • To update TM's of the day tasks and the previous day events in a roll call every morning
  • To ensure the day to day cleanliness of all communal areas
  • To ensure that the required cleaning chemicals/equipment are available to the team
  • To carry out monthly stock checks; laundry, consumables, inventory items
  • To liaise with the maintenance manager regarding 'inhouse' work required
  • To operate the department with ongoing consideration for our sustainability goals
  • To embrace all guest feedback, reviewing any possible operational changes needed as a result, sharing both areas for improvement and service excellence with team members
  • To hold monthly departmental meetings as an opportunity to share progress against goals and to celebrate success
  • To maintain a 'hands on' role within the department as and when required
  • To work with the senior team to maximize benefit for maintenance weeks
  • Work with Clara system to efficiently receive tasks, notify others of completion and monitor usage of inventory and linen
  • To ensure the department is fully compliant with Health & Safety best practice
  • Completion of Risk Assessments, Fire Risk Assessments and COSHH Assessments, method statements, including but not limited to monthly monitoring, ensuring all team members are aware of these
  • To produce method statements for procedures/equipment as required
  • To ensure PPE is available to all team members
  • To record any accidents/incidents in the accident book and complete the appropriate incident form
  • To carry out weekly and monthly Health and Safety checks
  • Ordering of materials, ensuring purchase requisitions are used and are correctly coded
  • To check all deliveries and pass delivery notes to the Resort Coordinator
  • To attend weekly Head of Department meetings
  • To produce monthly stock takes of stock
  • To carry out a yearly check of inventory within all units
  • In the absence of the Resort Manager to act as a Duty Manager if called upon

Qualifications

What are we looking for?


Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth.

At the core of our company's success are our Team Members.

To fulfill this role successfully, you must possess the following minimum qualifications and experience:


  • Previous experience in a managerial or supervisory role is essential
  • The ability to multi task and work under pressure
  • Excellent communication skills both written and verbal
  • The ability to work on your own initiative as well as part of a team
  • Must be computer literate
  • Demonstrable motivation and negotiation skills would be advantageous
  • Strong administrative skills
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