Junior Desktop Engineer - United Kingdom - eTeam

Description

Junior Desktop EngineerLocation:
Telford - @Phoenix OfficeDuration: 6 months initially with temp to perm opportunities for the right candidateClearance: Selected candidate will go through BPSS clearanceIR35: Mandated PAYE

Role Description:

The role will be a junior technical support engineer within the Account Production Services (APS) team, working on the client Account.

Developing technical skills and working as part of a team in Telford to fault find and resolve technical issues that end users maybe experiencing.

Supporting Windows 10, Windows 11, MacOS and O365 whilst developing knowledge to support non-standard applications.

Full training will be provided and once completed and you have developed within the role, you may be asked to travel to another client site to assist with supporting activities.

Expenses will be provided.
Day-to-day Tasks: Provide Desktop Support within client .identification and resolution of incidents / requests within contracted SLA targetssolution support (Mobile Phones and Laptops)and hardware installationConfigurationLaptops & MacBookswith Stores tasks when requiredand maintaining support documentationtrained you will be expected to work on the Tech Table or Virtual Tech Table assisting end users with technical issuesTechnologies you will learn: 10, Windows 11 and MacOSOffice 2016 O365- Desktops, Laptops, Tablets, Mobile Phones and PrintersAnyConnect VPN, SCCM, Active Directory,software products, applications, and servicesAccess Points and basic networking principlesroom technology

Technical Skills Required:

Mandatory Skills:
of Windows 10 and or Windows 11of Microsoft Office products (Outlook, Excel, Word, Powerpoint, MS Teams and OneDriveof Apple devices (MacBooks, iPads and MacOS)

Familiarity (Desktop, Laptop, Printers)Beneficial (but not necessary) skills to have:
of ServiceNow Management toolsof Mobility Solutionsof the Microsoft Power Platformexperience in PC Hardware\Software supportDirectoryof basic networking principlesCertification

Business Skills:

Mandatory Skills:
Communication skills (verbal and written) service Management and desire to learn and develop in computers

Desirable Skills:
to perform under pressure and meet tight deadlinesand methodical approach to problem solvingbe self-driven and have the ability to use initiative and tenacity to resolve issuesto work with minimum supervisionplayer who can work with other Capgemini teams to provide a service to the client with an agreed SLA