Customer Care Administrator - Cramlington, United Kingdom - Adecco UK

Adecco UK

Verified Company

Cramlington, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Key duties include, but limited to:

Account and general administration
Demonstrating excellent customer service skills
Maintaining an accurate database of customers
Working closely with the Customer Care team
Liaising with other departments to solve problems or answer customer queries
Up selling and following up on leads given/quotations raised
Administering of returns and process accurate refunds
Monitoring online payment details to reduce risk of fraudulent orders being processed
Monitoring of customer feedback
Complaint resolution
Providing cover for colleagues during absence or busy times

Education and Qualifications:

Good basic education including a minimum of GCSE passes at grade C or above in English Language and Maths.

Relevant Experience:

Experience within the B2B or B2C sector
Customer service experience
MS Office and Excel skills
Proficiency with inhouse ERP systems

Special Attributes/Individual Performance Characteristics:

Proactive
A positive attitude
Hardworking
Able to multitask and manage workload to tight deadlines
Articulate, confident and friendly on the telephone
Confident, enthusiastic & professional manner
Close attention to detail
Reliable and excellent timekeeper

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

To speak to a recruitment expert please contact Jess Read