- Leading a motivated team to deliver efficient, high-quality, person-centred services in line with our contracts, evidenced by our customer satisfaction surveys and KPIs.
- Be the Safeguarding Lead for the service.
- Ensure Health and Safety checks and risk assessments are completed and recorded accurately.
- Managing the contracts, budgets and KPIs, and liaising with stakeholders and commissioners.
- Manage individual and team performance using coaching skills and assessing colleague competencies and objectives to ensure customers live in a safe, supportive, person-centred service.
- Supporting your Operations Manager, (OM), to ensure we meet all the Ofsted Supported Accommodation Regulatory Standards and its Outcomes.
- The people skills to take others with you, to help others grow as well as the confidence to challenge behaviours misaligned to our values
- The understanding of where our customers are in their life and have the passion to advocate for them.
- Experience of delivering support in a housing or care environment
- Experience of people management
- Experience of managing multiple services and/or managing managers
- To get from A to B, you'll need a vehicle insured for business purposes. The great news is that we'll pay your mileage
- Usual working hours are Mon-Fri 09:00-17:00. However, a flexible working pattern can be discussed at interview, with the possibility of occasionally working from home.
- Basic knowledge/aptitude of Microsoft Word and Excel is essential.
- You'll need an Enhanced DBS check done which we pay for.
- 34 days leave (including bank hols and a "me day" to use for whatever you fancy) increasing to 39, the option to buy 5 more, and time off for volunteering too
- Health cash plan saving you from £1140 per annum. We'll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more.
- Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car? Save money with us.
- Generous pension scheme with life insurance of 3x salary
- Great Place to Work – Home Group has been voted as the 4th best workplace in the UK, meaning that we are the highest placed organisation on the list in housing, health and social care, and the only housing association in the top 30.
- We Grow Our Own colleagues (not literally of course), when you're ready for the next step in your career, you can grow with us
- Colleague wellbeing really matters to us. There are a number of tools and support available to help you when you need them.
- Explore our benefits in detail on our website.
Senior Client Services Manager - Durham, United Kingdom - Home Group
Description
This is your chance
to unleash the potential in our colleagues, delivering excellent outcomes for our customersTypical day as a Senior Client Service Manager
Fancy going home each day knowing that you have helped change our customers lives for the better? You'll do that here, working for one of the top ten Great Places to Work in the UK
You have
Due to limits on our current certificates of sponsorship, we are not able to offer sponsorship to external candidates for this role. This remains under regular review.
Our team
You will be working as part of the Durham Accommodation Management team, led by Isobel Henderson. Isobel has worked for Home Group for over 20 years and is super passionate about what we do, as is the rest of the team We're really proud of our recent Ofsted registration, meaning that we can continue to provide support to young people under the age of 18. We're a supportive bunch and like to get together socially from time to time.
Job details
A place where you belong
Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers, and allies (Multicultural, LGBTQIA+ and Disability) support us all to be our best. Together we make Home Group a great place to work
What's in it for you?