Resales and Legal Officer - London, United Kingdom - Notting Hill Genesis

Notting Hill Genesis

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Introduction:

Do you have the customer focus, attention to detail and relationship skills to be an integral part of a team who manage all legal, staircasing and resale transactions for our leasehold customers?

Notting Hill Genesis is winning awards for its leasehold management, meeting customers' rightfully high expectations and working in an increasingly challenging external environment requires change.

We are looking for a highly committed and motivated individual to help us do this.

You will be part of the Home Ownership Business Support team who are responsible for providing an excellent end to end service for our leasehold customers in respect of all legal, staircasing and resale transactions.

As well as building a rapport with residents, you will also be expected to develop and maintain excellent relationships with other parties, including solicitors, surveyors, valuers and frontline officers.

Ensuring we get these processes right, is key.

We are looking for someone who is able to take personal responsibility for each transaction and persevere through tricky or sensitive matters to reach the best resolution.

We want our customers to feel we are easy to do business with and that we are there to support them every step of the way.

In addition, as Resales and Legal Officer the work you do contributes significantly to the income we make as a business.

We are looking for an excellent individual who is able to marry up these two skills: excellent customer skills alongside a developed sense for commercial awareness.

The position is based at the principal offices of Bruce Kenrick House and Sussex Place, but you may, in the future, be required to transfer to another of NHG locations.

Main Responsibility:

You will be responsible for processing all staircasing transactions ensuring that all targets are met, and excellent customer service is offered throughout the process.

You will also be required to deal with all aspects of legal administration including processing assignments, consents and queries relating to divorce, marriage, death, joint to sole ownership, sole to joint ownership, adding new owners to the lease, and other tasks relating to the administration of a freeholder's obligations.

Another important part of the role will be to ensure that all account set-ups are processed in a timely manner and within the set SLA.

This aspect of the role is vital, and it is essential that these tasks are performed on time because they impact on other teams within Home Ownership.

During the first six months of the job, you will be expected to learn all aspects of the role so that you can perform your duties diligently and with little supervision.

You will be required to always monitor your own assigned casework and act proactively to ensure that matters are completed in a timely manner.

This is a demanding, but very satisfying role and would suit anyone who enjoys a varied and interesting job within a friendly, supportive and hard-working team.

Benefits

In return we offer:

Excellent annual leave allowance and flexible working opportunities (qualifying period may apply)
Generous pension scheme
Enhanced maternity, paternity and adoption pay we offer enhanced maternity and adoption pay in addition to statutory entitlements (qualifying period may apply)
Employee assistance free confidential advice and counselling services provided by independent specialist organisations
Health cash plan
Staff discounts we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance and much more
Interest free loans: season ticket loan, tenancy deposit loan and training loan
Cycle to work scheme
Life Assurance

You may also be eligible for our
non-consolidated payment of £100 gross per month until March 2024 in recognition of current cost of living pressures.

Terms & Conditions apply.

How to apply

Applications close at 23:59 on
3 May 20
23.
Interviews and assessments will take place the week commencing
8 May 2023.

About the Company:

Notting Hill Genesis is now one of the largest housing associations in London and the south east. We own and manage more than 66,000 homes and employ around 2,000 staff.

We provide homes across a range of tenures and are committed to continuing to deliver housing that is affordable to all.

Our roots reach back to the 1960s when our legacy organisations were established by local people who shared a similar vision - to house west London's working poor, providing them a home from which to build themselves and their families a secure future.

Our people
We value our people and both respect and celebrate their differences.

We're proud to say that our colleagues come from different backgrounds, with varied outlooks and are from all over the world.

We encourage and are committed to diversity. We know that when people with varied experiences and unique points