Customer Service Lead - Denton, United Kingdom - Unitrunk

Description

Customer Service Lead

Location: Manchester M34 3QA
Salary: £33 - £37K per annum, DOE + Benefits
Contract: Permanent, Full time
Hours of Work: Monday to Thursday 08.00 to 17.00 Friday 08.00 to 13.00

Benefits:

• Competitive Salary (£33 - £37K per annum, DOE)

• 33 days holiday per year (inclusive of public holidays)

• Contributory Pension Scheme

• Onsite parking

• Life insurance

Unitrunk Ltd is one of the UK's leading manufacturers of steel cable management systems with distribution centers throughout the UK. We are currently looking to recruit a Customer Service Lead for our Croydon Depot.

Customer Service Lead - The Role:

Responsible for managing the daily operational interface between the Customer and the depot.

Main duties and responsibilities:

• Be responsible for ensuring all Quotations and Sales Orders are processed and completed in a timely fashion

• Proactively manage effective working relationships with customers ensuring that all customer services issues are dealt with in a professional and timely manner

• Be responsible for purchasing any goods required to meet specific customer needs

• Ensure that all returns are agreed and processed in accordance with company policy

• Manage all customer complaints using the complaints procedure

• Be responsible for planning all workflow through the depot

• Provide relevant reports in line with company procedures

• Be responsible for ensuring that all company policies are adhered to within the depot

• Ensure that fleet management requirements are fully adhered to

• Co-ordinate cycle counting and monthly/bi-annual stock checks

Customer Service Lead - The Candidate:

The successful candidate will be a self-starter who is highly motivated and driven.

• Experience of directly managing personnel on a daily basis and allocating tasks to specific individuals.

• Experience of taking responsibility for the workflow within a team of people and meeting deadlines based on business needs.

• Must have experience working with computerized business systems.

• Good commercial knowledge of sales processes such as sales order processing, quotations etc.

• Excellent communication and organizational skills are essential for this role.

• Knowledge of the electrical wholesale industry would be advantageous

If you wish to begin a career with the opportunity to progress in a business-to-business environment, please click APPLY and send us your up-to-date CV and cover letter today

No Agencies please.