UK Applications Support Specialist - Shildon, United Kingdom - Wilsonart UK

Description

Job Description

Principal Purpose

Within this role you will be supporting the Applications function in maintaining effective and efficient applications to support Wilsonart business operations in the UK. You will drive continuous improvement by assessing where changes are needed to ensure stability of the systems. Work with a software development cycle that delivers controlled change. This role would be suited to a junior or job entry level individual, looking to get experience and an initial foot on the career ladder.

Principal Elements

• Apply software engineering principles to analyse and problem solve when designing solutions
• Creating technical specifications
• Design and develop test cases
• Providing 1st/2nd line support for UK ERP systems.
• Supporting the development of the ERP systems and related business applications across all UK sites.
• Assisting in IT Department Projects.
• Understand & follow escalation protocols for driving service excellence.

Experience and Competencies:

The successful applicant must have:

• Experience of DevOps processes
• Knowledge of coding scripts C#, LINQ, SQL
• A detailed understanding of the software development life-cycle.
• Written both functional and technical specifications for system enhancements.
• The ability to design and implement software testing scenarios.
• The ability to operate in a matrix structure.
• Working in an international, virtual environment where colleagues are located across various environments.
• Have an appreciation of Continuous Improvement
• Ability to contribute to IT projects
• Experience with Epicor Kinetic is desirable
• Experience with building APIs using REST, JSON etc would be advantageous

Person Specification:

• A highly focused attention to detail.
• Clear, concise and professional communication skills, both written and oral.
• Excellent customer relationship management skills.
• Skilled in communicating and training IT topics to non-experts.
• Strong inter-personal & influencing skills.
• Proven ability to develop and enhance business applications in a professional and flexible manner, whilst considering broader agendas and strategic needs.

Location

The role is based at Shildon.

Please note you will be required to work on site for 3 days minimum. This is non negotiable.

Performance Measures

Annual appraisals to be undertaken by the UK Applications Team Leader and objectives set for the forthcoming year.

The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation from time to time.

Health and Safety

All employees have a duty to take care of their own health and safety and that of others who may be affected by specific actions at work.

Employees must co-operate with the company on all aspects of Health and Safety to meet the legal requirements as outlined in the company H&S policy and procedures.