Estate Agency Team Administrator - Telford, United Kingdom - Savills

Description

Role Overview:

We are looking for a motivated and enthusiastic Administrator to join and support our team of local property experts.

This is an excellent opportunity for both new entrants to this sector, but also experienced estate agency- and sales administrators staff alike.

You'll be responsible for administrative duties relating to the marketing and sale of a property in addition to working within the sales team, dealing with general day-to-day estate agency.

The role will include corresponding with existing and prospective clients; processing properties to market, issuing invoices, producing marketing collateral and ensuring professional and effective communication to clients. You will be responsible for communicating with buyers, booking in appointments and discussing requirements.

If you have a can-do attitude, are a keen problem solver, take pride in your work and think that this role is one you'd excel in, then we'd love to hear from you.

Team Overview:

Savills' culture is one of trust and respect, teamwork and collaboration. Our teams and our clients benefit when we work together, listening to and learning from each other. Above all, we value the motivation of our people. This is evidenced by our wellbeing offer, our capability to facilitate flexible working and our support to enjoy a healthy work life balance.

Key Responsibilities of the Role:

• Provide an exceptional first impression for all customers when handling all lines of enquiries
• Liaise with customers and clients in a professional, polite and respectful manner
• Responsibility for meeting office audit targets, both internal and external
• Oversee the marketing of properties including brochure production, magazine adverts, PR, social media posts, maintenance of website and portal listings, printing sales lists and reverse canvasing using address intelligence software
• Management of all IT systems, including REAPIT
• Process sales invoices and assist with supplier invoices when required
• Oversee compliance: ensuring all files are compliant with signed terms of business etc. preparing agency agreements, gathering the correct compliance documentation for the ownership structure of the property and liaising with Savills compliance teams where required
• General office administration including day to day running of the office, ordering stationary, archiving files, ordering merchandise and looking after the office maintenance
• Diary management for negotiators, arranging appointments, viewings, market appraisals and meetings for the sales teams.
• Adhere to the companies' ISO, Money Laundering, Health & Safety policies as well as the Savills Code of Conduct
• Providing PA support to the Head of Sales
• Looking after new starters, ensuring they are correctly set up with appropriate IT etc.
• Update clients regularly via reporting as per their requirements, and provide regular feedback
• Handle daily applicant enquiries and calls and maintain the database, keeping in regular contact
• Comply with Savills Code of Conduct and Policies.

Skills, Knowledge and Experience:

• Excellent verbal and written communication skills
• Take pride in personal presentation and work
• Strong people management skills - can motivate team members
• Excellent organisational and prioritising ability
• Meticulous attention to detail
• Ability to work flexibly
• Team player
• Ability to cope with routine tasks
• Dependable - team can rely on the job holder to produce work to deadlines
• Enthusiasm to do a good job

Assessment applicants can expect during selection

• Two-stage interview
• Occupational Behavioral Questionnaire
• Competency test

Savills employee offer

Hours: Monday - Friday (9.00am - 5.30pm). Saturday Rota: 1 in 3 (10am - 4pm).

Recruitment agencies

Savills only pay agency fees where we have a signed agreement in place and that agency has been previously contacted and directed by a member of our recruitment team. We do not pay agency fees when speculative and unsolicited CVs are submitted to Savills or any of our employees other than via our careers website and through our recruitment process. If this is not adhered to, agency fees will not be paid.

Submission of any unsolicited CVs or proposals to Savills will be deemed evidence of full and unlimited acceptance of this approach.