Technical Support Analyst - Derby, United Kingdom - Xpertise Recruitment Ltd

Xpertise Recruitment Ltd

Verified Company

Derby, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Technical Support Analyst

Derby (Remote)

Salary - 36k

What are the key objectives?

Support and maintain our traffic management, simulation and training systems, and associated equipment in accordance with documented designs
Provide remote support, attending site as required, to support commissioning activities or to facilitate incident resolution
Work within specified service level agreements for response and resolution times
Support innovation and advise on the implementation of new technologies
Engage with internal teams around technical solutions and requirements, and implementation of best practices
Able to interpret and understand safety rules, operating and maintenance instructions and procedural manuals
Clearly document issues, requests, and solutions within the ITSM system
Contribute to and maintain the internal knowledge base
Act as a mentor to develop the knowledge and experience of other technical colleagues
Identify process and other improvements within the directorate and raise them through the appropriate channels

Top Operational Relationships

Personal Attributes

A strong communicator with experience in a customerfacing role or roles
Excellent analytical, troubleshooting, and problemsolving skills
Selfled learner with ability and drive to investigate, learn, and develop
Comfortable building relationships, collaborating and communicating with multiple teams and stakeholders, of varying technical experience, both internally and externally
Highly organised, resilient, and able to manage individual workload
Innovative, creative, and passionate about what you do, with a thorough attention to detail

Skills and Experience

_Essential_

Experience in supporting Linux/Windows: system and network configuration, software installation, troubleshooting, bash scripting, with the ability to analyse system logs
Knowledge in networking: standard internet protocols and ports, network monitoring and analysis tools, configuration of network devices (switches, routers, firewalls)
Experience in working with onpremise, cloud and hybrid infrastructure environments
Experience in working with CRM or ITSM tools such as Zendesk or ServiceNow
Excellent command of the English language both written and spoken

_Desirable_