IT Service Desk Analyst - London, United Kingdom - Involved Solutions

Involved Solutions
Involved Solutions
Verified Company
London, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Job title:
IT Service Desk Analyst


Contract:
Permanent


Salary:
£40,000 + Benefits


Location:
Hybrid based in The City of London

We are currently working with a law firm who are currently looking to bring in an IT Service Desk Analyst to support their lawyers.

They are bringing someone in on a permanent basis who is passionate, keen to learn and has previous customer service as wellas Office 365 support experience.


Essential skills - IT Service Desk Analyst:

  • Office 36
  • Word, Excel, PowerPoint, Exchange/ Outlook, SharePoint, Teams
  • Customer Service experience
  • Active Directory experience
  • Previous experience working in the legal sector
  • Strong communication skill
  • Passion for IT
  • Dynamic thinker
  • Fast learner

Desirable skills - IT Service Desk Analyst:

  • Windows experience
  • Networking experience
  • Experience using ServiceNow
  • Experience escalating tickets
  • Experience with Intune
  • Experience with Azure
  • AirWatch experience
  • Symantec Enterprise Vault experience
  • Hardware support including PCs, Surface Pro, Screens, Monitors, Printers
  • ITIL certification
Helpdesk / Office support / Service Desk / 1st line support / IT Support / IT Analyst / AirWatch / Azure / Intune / ServiceNow / Legal / Word / Excel / PowerPoint / SharePoint / Office 365 / MS Teams / Customer Service / Active Directory / Imanage / CMS / ComapreDocs/ FileSite / BigHand / Intapp / Exchange / Windows 10 / troubleshooting / ServiceNow / O365 / AD / Anywhere 365 / Symantec Enterprise Vault / Surface pro 4 / Outlook / Surface Pro / Printers / Monitors / PCs / Screens / W10 / Windows / Hardware / ITIL /
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