Customer Training Support Advisor - Redhill, Surrey, United Kingdom - Reed Specialist Recruitment

Description

Join AXA Partners - Exciting Opportunity for Multi-Skilled Customer Service Advisors
Join our team and be the foundation of great service,
for our insurance customers. We are looking for people to join our fabulous Customer Service Advisor teams. Working in our Travel department, with opportunities for cross-training in Motor Breakdown, Home Emergency, and Medical Assistance.

A vital role within our operations department, our Customer Service Advisors handle inbound calls from insurance policy holders who need to make a claim.

They provide comprehensive support to customers with a diverse range of needs.

Provide expert support to customers through handling inbound calls, resolving queries, and coordinating with approved suppliers to deliver effective solutions.

Monday - Friday, 9am - 5pm for our Travel Department, with the possibility of shift patterns for those trained in other product lines.

Hybrid working contracts, offering the flexibility of splitting your time between our vibrant Redhill office and working at home.

Part-time hours are available and can be discussed with our recruitment team.
Full-time salary starting at £21,870, with potential for a discretionary bonus based on performance.
2,000+ per year - subject to completion of cross training.
shift pay applies should you work a
shift pattern
Range of benefits including, employer contributory pension scheme, private medical insurance, life assurance etc


Induction & Training:
training provided, ensuring all employees are equipped with the necessary skills and knowledge to support our customers.
Part-time employees complete training on full-time hours.
we will provide full training.
Exceptional customer service skills, including empathy, respect, and patience.
in basic computer skills including Outlook, Microsoft 365, data entry, and excellent grammar and spelling.
AXA is committed to diversity and inclusion, join us in creating a positive impact on our customers' lives At AXA Partners, we plant a tree for every
with a permanent contract.