3rd Line Service Desk Team Lead - Borehamwood, United Kingdom - Redsquid Communications

Redsquid Communications

Verified Company

Borehamwood, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

About the job
Location will be between Borehamwood and Thame
Permanent, Full-time
Monday to Friday: 37.5 hours per week (9am - 5.30pm)
Start as soon as possible

Duties & Responsibilities

3rd line technical resource
Team lead for frontline ServiceDesk
34 members
Coaching and mentoring ServiceDesk
Resolve IT problems in a timely and efficient manner
Maintaining service levels on our frontline team
Develop and implement new support processes and procedures
Taking incoming support calls from our customer base
Strong technical understanding of networks with handson experience
Good understanding of cloud security services and general IT best practices
Project delivery
Strong knowledge of M365 Azure AD/Cloud hosting services and Microsoft Endpoint Manager
Clean Drivers Licence

Skills & Experience Required

Active Directory and Group Policy
Azure AD
Azure Cloud Services
Strong M365 Security and compliance

Microsoft 36

Indepth Microsoft Endpoint Configuration Manager
Network topologies
Firewalls Sophos, Sonicwall, Dray Tek etc.
Routers/Switches
Network VLANs
Project Management

Benefits
We value our employees and are committed to providing them with a workplace which is both safe and secure. Likewise we create an environment where every employee is treated fairly, with respect and importantly equal opportunities for all.

Read more about our employee commitment on our careers page, and find some of our benefits here: