Senior Digital Account Manager - Leeds, United Kingdom - B2 Agency

Description

Job Description

Location: Hybrid/Leeds or London. 1 day per week in the office.

B2 is on the lookout for our next AM superstar

If you are looking to progress your career in the world of Account Management and love Shopify, we may have just the role for you The Senior Account Manager role will be responsible for managing client accounts, and ensure they are receiving a first class service. At B2 we create and market high-quality commerce websites for well-known brands and we're growing at a great pace thanks to our great reputation We're looking to scale our B2 team (a Shopify Plus Agency) and are looking for an organised, self-motivated and ambitious Senior Account Manager to help us grow.

Key responsibilities

• Building roadmaps of incremental UI, UX, CRO (Conversion Rate Optimisation) and partnership opportunities for client websites
• Maintaining velocity across multiple accounts with competing workloads and in a variety of different industries
• Ensure that retained hours are fulfilled on a monthly basis
• Reporting to internal stakeholders on pipelines, account health, resource requirements and availability
• Managing multidisciplinary project teams including designers, developers, marketing specialists
• Be the client champion in B2 & manage client BAU (Business As Usual) and proactive roadmap tasks
• Manage relationships with clients & help them get the most out of their digital assets
• Build rapport and credibility with key people
• Resolve issues and remove barriers to success
• Follow & add to the B2 project delivery process to ensure standards are kept consistent across all projects
• Ensure all deadlines are met in accordance with the planning process and the client brief
• Work across a range of internal departments to assist in proactively identifying opportunities to cross sell services and grow client spend

Our ideal candidate will have...

• Prior and proficient knowledge of the Shopify platform
• Proficient knowledge of best-in-class apps, partnership opportunities and services in the Shopify ecosystem, including the pros and cons of competing products
• Minimum of 2 years agency experience (or equivalent)
• Excellent communication skills
• Take an active interest in eCommerce, the platform & ecosystem.
• Want to be part of a high performing team
• Proven ability to build internal and external relationships with key people
• Proven ability to be part of an effective team
• Confidence in managing customer expectations
• The ability to engage in and manage negotiations, project issues, risks and opportunities
• Experience in conflict resolution
• Process orientated with a pragmatic approach
• Confidence in understanding your role, defending scope whilst seeing and developing opportunities for cross-sell and upsell of services
• Must be comfortable working towards defined Key Performance Indicators (KPI's).

Other Desirable Skills...

• Experience working with Jira and Figma
• Happy to travel to clients to maintain client relationships face-to-face
• Organised and self-motivated
• Able to work to deadlines and under pressure
• Understanding of infrastructure and software development lifecycles
• Strong skills in people management, process organisation
• Excellent communication skills
• Ability to lead a project using own initiative and working as part of a team
• Ability to create and maintain accurate/accessible and organised documentation
• Strong listening and questioning skills
• Understanding of eCommerce and entry level marketing understanding
• Good knowledge of key partnership opportunities on Shopify and pros and cons of different third-party providers
• Experience working with Jira and Figma
• Happy to travel to clients to maintain client relationships face-to-face

Here's what you'll get in return...

• 22 days holiday + bank holidays
• Extra days holiday for each year worked (uncapped)
• Company pension scheme
• A clear progression plan with regular appraisals and training sessions
• A clear pathway to help build something exciting
• Training and development budget to undertake third party training and certifications
• Flexible working
• Presents on your birthday, christmas, work anniversaries and big life events
• Regular social events & team lunches
• Quarterly surprise gift boxes
• Eyecare vouchers
• Employee referral scheme
• Employee wellbeing and culture at the forefront - excellent office environment

If you want to be part of the B2 team and believe that you are the right person for the role, please email and have a chat with us to really understand what life's like here at B2 and how it is going to change yours.

We can't wait to hear from you