ICT Service Desk Administrator - Co. West Midlands, United Kingdom - Macildowie Associates

Description

1 st Line Support Analyst
Tamworth/Hybrid - 2/3 days a week from home
Above Market Average Salary + Overtime (Paid at Time & a Half) + Paid Microsoft Qualifications

Hours:
Monday to Friday (flexible start and end times)

Working for a highly successful MS Gold Partner IT Managed Services company, the 1 st Line Support Analyst works as part of a team responsible for providing telephone and remote access support for clients on a range of workstation, application and hardware issues, including some server and network support.

With a solid customer services ability you will also be responsible for carrying out a range of daily network administration tasks, detailed below.

This is a brilliant opportunity to work for a specific IT company, rather than being a part of an IT department of a non-IT company, and opportunities to learn and progress up the career ladder are regularly available.

This company takes the development of their 1 st Line Support Analyst so seriously that they pay for you to do Microsoft qualifications - and your rewarded with a salary increase when you've completed them.

Providing a first response via telephone and remote support to clients

• Reporting to the Head of Service Delivery through the Helpdesk Manager

Active Directory (managing user accounts within AD)

• Group Policies (what are they, how they are enforced)
• MS Exchange (management of user accounts, 'how do I' support advice, access requests)
• MS Office ('how do I' support advice, basic trouble shooting)
• Terminal Server (trouble shooting connection issue)
• Experience within a technical support customer led IT helpdesk

Windows Server

• Knowledge of application support

Monday to Friday, 40 hours a week

• 23 days annual leave rising to 27
• Qualifications allowance payable upon successful completion of funded accreditations
• Overtime allowance

This is a brilliant opportunity for any Service Desk professionals who want to work for a company that is stable, successful, and take your career development seriously.*

• Your personal data may be forwarded to that client company as part of the application process.

If you would like information on how we will process your data please go to our website ) and view our fair processing notices which are located at the bottom of the page under privacy policies.

Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data.

We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise.

We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers.