ICT Service Desk Administrator - Co. West Midlands, United Kingdom - Macildowie Associates

    Macildowie Associates
    Macildowie Associates Co. West Midlands, United Kingdom

    1 month ago

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    Description
    1 st Line Support Analyst
    Tamworth/Hybrid - 2/3 days a week from home
    Above Market Average Salary + Overtime (Paid at Time & a Half) + Paid Microsoft Qualifications

    Hours:
    Monday to Friday (flexible start and end times)

    Working for a highly successful MS Gold Partner IT Managed Services company, the 1 st Line Support Analyst works as part of a team responsible for providing telephone and remote access support for clients on a range of workstation, application and hardware issues, including some server and network support.

    With a solid customer services ability you will also be responsible for carrying out a range of daily network administration tasks, detailed below.

    This is a brilliant opportunity to work for a specific IT company, rather than being a part of an IT department of a non-IT company, and opportunities to learn and progress up the career ladder are regularly available.

    This company takes the development of their 1 st Line Support Analyst so seriously that they pay for you to do Microsoft qualifications - and your rewarded with a salary increase when you've completed them.

    Providing a first response via telephone and remote support to clients

    • Reporting to the Head of Service Delivery through the Helpdesk Manager
    Active Directory (managing user accounts within AD)

    • Group Policies (what are they, how they are enforced)
    • MS Exchange (management of user accounts, 'how do I' support advice, access requests)
    • MS Office ('how do I' support advice, basic trouble shooting)
    • Terminal Server (trouble shooting connection issue)
    • Experience within a technical support customer led IT helpdesk
    Windows Server

    • Knowledge of application support
    Monday to Friday, 40 hours a week

    • 23 days annual leave rising to 27
    • Qualifications allowance payable upon successful completion of funded accreditations
    • Overtime allowance
    This is a brilliant opportunity for any Service Desk professionals who want to work for a company that is stable, successful, and take your career development seriously.*
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    We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers.