Office/ Operations Manager - Fareham, United Kingdom - Halo Recruitment Ltd

Halo Recruitment Ltd

Verified Company

Fareham, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Main Purpose

To lead and manage the completion of all supporting business critical administrative and telephonybased tasks & processes relating to the smooth continuity of main organisational workflows from sourcing of leads through to submission to funders.
To lead the successful attainment of all administrative business plan deadlines and ensure these are met on an ongoing basis.
To lead and manage the administration, teleappointing and sales support team members ensuring a high level of motivation and productivity.
To ensure that all team members work individually and together as required and operate in a compliant fashion to continually uphold & improve both the local office environment and wider external profile of the organisation.
To manage all procedures in relation to all team members including training and induction, coaching, performance management as well as timekeeping and absence and any disciplinary procedures as required.
To be a leading figure in the business transformation exercise underway and ensure that all new initiatives are embraced and championed including the integration of new office and field IT systems.

I
NCLUDING(either through self and/or ensuring team members)

Organising and maintaining company standards of own local office environment.
Processing multiple telephonybased tasks supporting core business workflows
Processing of leads & /surveys for multiple measure types
Accurate completion and coordination of surveyor diary management.
Spreadsheet & database management & upkeep.
Installations processing for multiple measure types
Making ongoing system updates & record keeping
Liaising with external customers.
Liaising with & supporting external supply chain partners & supporting other team members.
Filing and organisation of all businesscritical supporting paperwork.
Leading and promoting a Health & Safety office culture adhering to al company rules/policies and procedures.
Ensuring adherence to Data Protection GDPR and specifically "PECR" (Policy on Electronic Communications Guidelines) plus all other company security related policies and procedures.
Delivering and/or attending training as required to ensure upkeep of competency & skills required for role.

Essential

Experience of successfully leading teams in an administrative type of role or office environment with demonstrable results.
Data Protection /GDPR Legislation fluent. Operated in a regulated &/or public facing role.
Strong customer service skills and problemsolving ability.
Proven Time Management/Delegation/Performance Management/Coaching skills
Ability to work in a highly organised & efficient manner.
Ability to drive multiple workflows and optimise resources in a fastpaced environment.
Completes own and ensures high level of motivation across all team members work with accuracy possessing a strong attention to detail.
Very clear and highly developed verbal and written communication skills
Able to work to targets and deadlines & set/manage/review team performance management goals.
Comfortable leading and performance managing a team to exemplary standards.