Customer Operations Advisor Temporary - London, United Kingdom - Morgan McKinley

Morgan McKinley

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Working within the Operations Team the main focus on the role is to:

Be a point of contact for in-bound customer enquiries via multiple channels
Deal effectively and accurately with customer requests, providing advice, support and guidance
Handle information in a confidential, discreet and secure manner
Undertake day to day operational functions relating to the Customer Operations Team policies and procedures and within agreed Service Level Targets
Successfully meet required objectives and KPIs on an ongoing basis and within agreed Service Level Targets

Day to day duties will include:

To communicate effectively with existing or lapsed customers to encourage renewal and communicate the insight and any emerging trends gathered to help inform future business decisions and communications.
Identify areas of work that can be streamlined and developed.
Develop knowledge of all the Customer Operation Team activities so that support can be provided across a range of activities.
Contribute to the provision of an excellent service to internal and external customers by ensuring the prompt, efficient and accurate handling of all enquiries.

This is based in Canary Wharf / Docklands, and is a Temporary Role starting ASAP until March 2023.

We are looking for someone who has: