GP Receptionist/Administrator - Halesowen, United Kingdom - Meadowbrook Surgery

    Meadowbrook Surgery
    Meadowbrook Surgery Halesowen, United Kingdom

    2 weeks ago

    Default job background
    Permanent
    Description

    Job summary

    Meadowbrook Surgery are looking to recruit a reliable, hardworking person to join our reception/administrative team who can work well within a team as well as independently. Demonstrate a caring attitude towards our patients whilst maintaining a high standard of professionalism.

    Main duties of the job

    The main duties of the role is to offer administrative support to our clinical team as outlined below:

    Booking appointments

    Processing telephone requests for appointments, home visits, telephone consultations and ensuring callers are directed to the appropriate healthcare professional

    Processing and distributing incoming/outgoing mail

    Taking messages and passing on information

    Filing and retrieving paperwork

    Computer data entry/data allocation and collation: Processing and recording information in accordance with practice procedures

    Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers

    Maintaining and monitoring the practice appointment system

    About us

    Meadowbrook Surgery are a friendly traditional practice who aims to provide a high standard of care to our patients, which requires a strong team-working ethic.

    Job description

    Job responsibilities

    Booking appointments

    Processing telephone requests for appointments, home visits,telephone consultations and ensuring callers are directed to the appropriatehealthcare professional

    Processing and distributing incoming/outgoing mail

    Taking messages and passing on information

    Filing and retrieving paperwork

    Computer data entry/data allocation and collation: Processingand recording information in accordance with practice procedures

    Initiating contact with and responding to requests frompatients, other team member and associated healthcare agencies and providers

    Maintainingand monitoring the practice appointment system

    Person Specification

    Qualifications

    Essential

  • Minimum of English & Maths GCSE C or equivalent

    • Desirable

  • NVQ Customer care level 2

    • Experience

    Essential

  • 2 years experience of working within a general practice environment Proficient in the use of EMIS web, DOCMAN and AccuRx

    • Desirable

  • Experience of working in a GP practice

    • Skills & Abilities

    Essential

  • Excellent attention to detail Excellent customer services skills Excellent verbal and written communicating skills Problem solving skills Ability to work without direct supervision Ability to manage time and workload Manage multiple tasks and conflicting demands Ability to work under pressure and maintain a professional/effective approach Ability to work as part of an integrated multi-skilled team Ability to concentrate for prolonged periods of time Ability to deal with matters in a confidential manner Willingness to work additional hours to cover the holiday/sick leave of other staff