Early Intervention Officer - Carlisle, United Kingdom - Riverside Group

    Riverside Group
    Riverside Group Carlisle, United Kingdom

    2 weeks ago

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    Description

    Job Title:
    Early Intervention Officer
    Contract Type: Fixed term up to 31st May 2025
    Salary: £25,578 per annum (£26,842 is achieved after 12 months successful performance in the role)


    Working Hours:
    35 hours per week


    Working Pattern:
    Monday
    • Friday 10:30am 6pm
      Location: Carlisle
      If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter.
    At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.

    The difference you will make as an Early Intervention OfficerThe role holder will support the Income Collection function to maximise and sustain rental income and other debts including former tenant arrears and rechargeable repairs and garage arrears by carrying out early intervention & prevention activity such as providing advice around claiming Universal Credit, processing UC claims in the DWP portal, encouraging rent in advance, setting up digital payment methods and managing Income collection administration such as preparation of court packs.

    You will also prevent arrears from escalating by supporting campaigns, managing proactive contact with customers who go into arrears and managing payment arrangements.


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