- Engages in ongoing training, education and professional activities to enhance knowledge, skills and professionalism
- Exploring opportunities to add value to job accomplishments
- Maintain a clean, tidy, effective working area at all times
- Any other duty allocated to you by the practice manager or partners
- The candidate must be able to also work in our other branch in the Chadwell Heath Health Centre in Ashton Gardens or Raphael House.
- Identifying relevant clinical information documented in patient correspondence, coding appropriately and completing any detailed actions Person Specification
- Educated to GCSE level or equivalent
- GCSE Mathematics & English (C or above)
- NVQ Level 2 in Health and Social Care
- Effective time management (Planning & Organising)
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Problem solving & analytical skills
- Ability to follow policy and procedure
- Polite and confident
- Flexible and cooperative
- Motivated
- Forward thinker
- High levels of integrity and loyalty
- Sensitive and empathetic in distressing situations
- Ability to work under pressure
- Flexibility to work outside of core office hours
- Disclosure Barring Service (DBS) check
- Experience of working with the general public
- Experience of administrative duties
- Experience of working in a GP surgery
- Attention to detail
- Excellent communication skills (written and oral)
- Strong IT skills
- Clear, polite telephone manner
- Competent in the use of Office and Outlook
- EMIS
- Effective time management (Planning & Organising)
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Problem solving & analytical skills
- Ability to follow policy and procedure
- Polite and confident
- Flexible and cooperative
- Motivated
- Forward thinker
- High levels of integrity and loyalty
- Sensitive and empathetic in distressing situations
- Ability to work under pressure
- Flexibility to work outside of core office hours
- Disclosure Barring Service (DBS) check
Patients Record Administrator - Romford, United Kingdom - North Street Medical Care
Description
Job summary
We are looking to recruit a full time Patients RecordAdministrator to joinour friendly Practice team in Romford. You must have got at least one year experience in an administration / reception position in a GP surgery. The ideal candidate has some IT knowledge to support the team with trouble shooting and reporting incidents to the IT helpdesk.
North Street Medical Care is a high achieving surgery with over 20,000 patients over two sites; North Street Practice and at the Chadwell HeathHealth Centre in Ashton Gardens. We also operate in Raphael House in Romford. The candidate may be required to work on any of the sites as requested.
The Administrator we are looking for must have goodcommunication skills, attention to detail, a 'can-do' attitude and is able to deal with bothpatients and surgery staff face to face and over the telephone in aprofessional manner.
The role is a job share for hours per week on Monday, Tuesday and Wednesday. The hours are 9 am - 5 pm. Youmay occasionally be required to work on a Saturday, Sunday or Bank Holiday, butwith prior agreement.
Main duties of the job
The Patients Record Administrator is responsible for administrative duties in relation to the management ofmedical records. To be responsible for the read-coding of relevant informationinto the patients electronic healthcare records on EMIS clinical system,adhering to the practice coding policy. In addition, the post-holder will alsosupport the Data Quality Manager with IT support, as well as working with a multi-disciplinary team, providing administrative support asrequired, in line with the needs of the practice.
About us
Our clinical team includes, GPs, Nurse practitioner, Nurses, HCAs, Pharmacists, Physician Associate, Paramedics as well as PNC ARRS staff. We operate over three sites, which is at North Street, Chadwell Heath and Raphael House.
Job descriptionJob responsibilities
The following are the core responsibilities of the medical records clerk. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:
a. Deducted patients print off medical records and request labels and return to PCSE
b. Filing of incoming GP2GP electronic notes with tasks, allergies, medication and degraded immunisations and smears.
c. Scanning of patient related documentation and attaching scanned documents to patients healthcare records
d. Photocopy notes in accordance with Subject Access Requests (SARs) ensuring attachments sent via email are sent encrypted
e. Keep record of incoming and outgoing report requests (SARs)
f. Checking ID of patients receiving notes contact patient to clarify consent given to third parties to request SAR on patients behal
g. Clarify with patient date range relating to SAR
h. Input data into the patients healthcare records accurately.
i. Completion of relevant performance reports as required
j. Timely response to all requests for information
k. Maintains patient confidence by keeping patient records information confidential
l. Answer incoming phone calls and deal with the callers request appropriately
m. Deal with emails and completing EMIS tasks appropriately
n. Maintains excellent communication while maintaining a courteous and professional attitude.
o. Provide assistance to staff members including trouble-shooting and reporting incidents to the helpdesk or Emis.
p. File and store empty George Lloyd folders
q. Provide basic Emis training to new members of staff as part of an induction program
r. De-activate and email leavers form to
s. File and store electronic notes as required
In addition to the primary responsibilities, the Patient Record Administrator may be request to:
Qualifications
Essential
Desirable
Skills and Knowledge
Essential
Experience
Essential