Night Manager - Edinburgh, United Kingdom - Frasers Hospitality

Description

NIGHT MANAGER, FRASER SUITES EDINBURGH

£12.50 PH Basic with paid overtime & 6 Monthly Bonus Full Time Old Town, Edinburgh Frasers Hospitality, a member of Frasers Property Group, is a global hospitality leader. As the world's leading brand in serviced apartments and hotel residences, we deliver gold standard hospitality in cities across Asia, Australia, Europe, the Middle East and Africa. A true global brand with a friendly feel, our staff are connected through our shared vision and four core values, collaborative, real, respectful, and progressive. Passionate about promoting from within, our culture is one which is fostered by the continual learning and development needs of our staff.

Frasers Hospitality owns and operates 7 properties in the UK. Brands include Fraser Suites, Fraser Place and Fraser Residence as well as Park International Hotel. These perfectly located properties can be found in London, Edinburgh and Glasgow providing guests with a comfortable and luxurious experience. Perfect for both business and leisure travellers, our accommodations are available for short and long stays.

What you will be doing as a Night Manager;

Direct and oversee all hotel operations during the night shift to ensure guest satisfaction and safety. You are the manager on duty at night

Provide leadership and support to all members of the team, ensuring they are equipped to fulfill their duties whilst being the Management representative during these hours.

You will assist the Front Office department in all aspects including but not limited to operations, planning, budgeting, staffing and payroll in accordance with hotel policies and procedures.

Ensure accurate competition of the daily night audit in a timely fashion & oversee the preparation of daily summary reports.

Monitor and develop team member performance.

Work closely with the housekeeping department to improve guest service and foster cross departmental communication.

Always maintain a professional and high-quality service orientated environment.

Ensure a warm welcome and a pleasant farewell to all our residents and guests

To assist with luggage, requests and genuine hospitality at all times.

To check in and out guests and residents

To ensure the lobby and general areas are kept clean and presentable at all time.

You have proven experience in a similar role with excellent communication skills, being able to lead and inspire people to be their best. You are an enthusiastic individual with a passion for customer service who will enjoy working as part of an amazing team who all share the same passion – to create memories that our guests will remember. You have a hands-on attitude with attention to detail and experience in working in the Front Office Department. If you are an excellent communicator and problem solver this role will help you develop these skills further, bridging communication between customer and management. Please note to be considered for this role you must be eligible to work in the UK.

What we're looking for:

You have proven experience in a similar role or currently a duty manager looking to progress.

Excellent attention to detail and time management skills.

Excellent written and verbal English skills

You are an enthusiastic individual with a passion for customer service.

You enjoy working as part of a team who all share the same passion – to create memories that our guests will remember.

You would like to build upon your leadership and team management skills.

You must be eligible to work in the UK.

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