Reception Manager - London, United Kingdom - Vertex Associates - Accountancy and Finance Recruitment

Description

Job Description

My client is an international Insurance business who are currently looking for a Reception Manager. This will be a permanent role based within their amazing offices in Central London.

The ideal candidate will have a corporate receptionist background and have managed junior members of staff.

Duties:

• Lead a team of 8 receptionists across the London main head office
• Lead by example – Leading the team as you yourself would want to be lead, learning to separate friendships from the working environment
• Creating the weekly rota and monitoring annual leave by keeping the attendance chart up to date
• Have monthly one to ones with the team along side the Head of Reception
• Creating a one team approach working in collaboration with the Hospitality team and Reservations team and working in partnership with the Head of Reception
• Assisting the Head of Reception with annual reviews, goal setting and probation reviews
• Motivating and leading the team where appropriate
• Training and development of new receptionists
• To ensure all four of the reception areas are maintained to high standard at all times
• Registering and checking in guests on the Condeco meeting room bookings system and ensuring bookings have their guests pre-registered prior to their meetings/events
• Maintaining a good stock of all visitors passes, lanyards and card holders
• Meet and greet clients and visitors in a professional manner and ensuring they are well looked after whilst in our offices
• Manage and oversee the on the day booking of meeting rooms for external and internal meetings, using the Condeco meeting room booking system and ensuring the efficient utilisation of both client facing and internal meeting rooms
• Managing the bookings of couriers for domestic and international deliveries
• Maintain a high level of understanding of the company's policies and procedures and applying them to the room bookings and external visitors
• Maintaining an open line of communication with the CRES team and reporting any issues that might occur around the reception areas and meeting rooms