Service Delivery Manager - Cheltenham, United Kingdom - i2i Recruitment Consultancy

i2i Recruitment Consultancy
i2i Recruitment Consultancy
Verified Company
Cheltenham, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Service Delivery Manager

Cheltenham

£50,000 - £60,000 DoE


My client, one of Cheltenham's most established and sought-after employers are currently looking for a talented and experienced Service Delivery Manager.

You will be accountable for managing the service delivery for the company's business units and clientsby promoting continuous improvement of productivity, service quality and customer satisfaction.


Responsibilities

  • Responsible for managing the Service Providers heatmap scores
  • Tracking, reporting, and managing all service metrics in line with SLAs
  • Defining relevant service improvement plans (SiP) for any reliability issues
  • Lead the service SMEs and IT service providers responsible for getting services delivered to the business units and clients
  • Managing service budgets
  • Actively managing the work order processes
  • Actively supporting project delivery as required

Requirements:


  • ITIL V4 Accreditation
  • Strong client focus
  • SDM experience within blue chip companies
  • Operational knowledge including incident management
  • Experience working with third party suppliers
  • Previous management experience
For immediate consideration, please send your CV to
Emilyat i2i Recruitment.


If you have not heard from us within 5 working days, please assume that you have been unsuccessful in this instance.

More jobs from i2i Recruitment Consultancy
See all jobs of i2i Recruitment Consultancy