- Give your personal
attention to all guests, taking personal responsibility for their comfort
and enjoyment during their visit to the spa. - Be the main
contact for all guests, prior, during and after their experience. Greets
guests upon arrival, in a friendly and attentive manner, showing guests
how to safely use the spa facilities and to give full tour of spa
facilities. - Works as part of a
great team providing exceptional guest service. - Exhibits a
confident, friendly, and positive attitude when dealing with all guests. - Ensures that all
aspects of the 'guest treatment journey' is followed by all therapists,
receptionists and spa attendants with every guest according to the standards
of excellence as agreed with spa manager. - Focuses on
understanding the individual needs of each guest through an in-depth
consultation to ensure guest expectations are understood and, where
possible, exceeded. Follow through on these needs by explaining benefits
of treatment and what to expect before commencing treatment. - Provides guest with
effective after care advice and product recommendations following
treatment. - Takes ownership and
responsibility to notice when the guest is having a disappointing experience
and uses their best judgment to help turn it into a Moment of Magic by
dealing with this head on. - Promotes Cowley
Manor leisure services and spa treatments, retail products whilst
delivering excellent guest care. - Effectively deals with guest complaints and updates spa manager and
higher management. - Ensure the services delivered are always in line with the
Experimental' s standards. - Is responsible for the overall guest experience in the spa in the
absence of the Spa Manager. - Compiling all areas
standards and presentation of public areas. - Ensuring guest
satisfaction by maintaining a clean, safe facility. - Cleaning and
maintaining spa and treatment room presentation throughout shift as per
standards as agreed with management. - Supporting the
therapists with room standards, making sure the treatment rooms are kept
to high standard as set by the spa manager. - Team constantly
meeting grooming standards. - Reporting and
logging any necessary maintenance issues to maintenance team. - Inspecting changing
rooms, cleaning as needed and ensure set up as per standards as agreed by
management. - Assisting in
ordering, stock taking and ensuring linen is always available in the spa. - Ensuring retail sale
targets are met. - Maintaining and
developing the event side of the venue. - Conducting monthly
first aid supplies check. - Being aware of
revenue intake, performance against budget and targets. - Ensures all training
records are kept up to date for all staff. - Oversees the team in
the Spa Manager's absence. - Acting as the Spa
Manager during her absence. - On the job and
personalised training to develop the technical and managerial skills
necessary to develop a clear career path: weekly masterclass, internal
training & training with brands, incentive, etc. - Possibility of inner
company mobility within our foreign venues such as Italy, France, Spain or
Switzerland. - Staff discounts and
benefits. - Pension Scheme.
Assistant Spa Manager - Cheltenham, United Kingdom - Cowley Manor
Description
Job
Title: Assistant Spa Manager
Based
in: Cowley Manor, Cowley,
Cheltenham, GL53 9NL
Reports
to: Spa
Manager
Duties & Responsibilities
The Assistant Spa Manager must have spa treatment certifications and experience with spa training.
Guest Experience:
Standards and procedure:
Assist the spa manager in
the following:
The Team:
ABOUT YOU
·
Experience in a similar role within
a comparable venue.
·
Excellent organisational and
leadership skills.
·
Be well spoken with excellent
communication skills.
·
Attention to details and customer
needs.
·
Social, engaging, team player and
motivated.
·
Flexibility to respond quickly and
positively to a range of work situations.
· Take
pleasure in going the extra mile to exceed your guest's expectations
and are motivated by delivering a Moments
of Magic at every opportunity.
·
Knowledge as well as abilities in
other languages would be beneficial.
·
Proof of eligibility to work in the
UK.
About Us
The Experimental Group was founded in 2007 by three
childhood friends, Olivier Bon, Pierre-Charles Cros, & Romée de
Goriainoff. Xavier Padovani later joined them and shared their vision: to offer
the ultimate hospitality experience to an ever-demanding clientele.
Celebrated
for bringing the cocktail bar culture to Paris, the Experimental Group operates
Experimental Cocktail Club bars in Paris, London, Venice and Verbier; wine
bars, Compagnie des Vins Surnaturels, in Paris, London and New York City;
restaurants and beach clubs in Menorca, Verbier, Paris, Venice, Ibiza and
London; and hotels in London, the Cotswolds, Paris, Ibiza, Verbier, Menorca,
Venice & Biarritz.
Acquired
by the Experimental Group in 2022, Cowley Manor is entering the next chapter of
its life. The property is home to 36 bedrooms complemented by a spa,
restaurant, cocktail lounge, library, mudroom & plentiful living rooms. The
property features a postcard landscape of rolling hills and sheep dotted in the
distance spread across 55 acres of idyllic countryside.
The
refurbished design by Dorothée Meilichzon has taken inspiration from each
chapter of Cowley Manor's book, weaving together classical inspiration with
contemporary elements across each of the estate's bedrooms. A sort of joyeux
bordel, a happy mess.
The new restaurant and cocktail bar at
Cowley Manor is a place to celebrate a milestone, or simply enjoy a wonderful
mean. Local produce will be at the forefront, highlighting some of
Gloucestershire's finest offerings. The spa features treatments such by Monu,
C-Side signature massages & beauty. It also has a gym, sauna, steam room,
indoor & outdoor pool.
We provide C-Side spa members and guests with highest
possible standards of leisure facilities, spa treatments and guest service.
You
will create a relaxing, calm and welcoming first impression for all Cowley
Manor guests and members that will ensure they relax and improve their wellbeing
in beautiful surroundings.
You
will be passionate about going the extra mile to exceed your guest's expectations
by providing positive, friendly guest service ensuring that you create a Moment
of Magic at every opportunity that will make them want to visit us again and
again.
Performing
all treatments according to our procedures, high standards and guest focused
approach at all times.
What
it is like to work for us?
Whether
you're looking for an entry-level employment or a new opportunity to evolve, we
make a point to recruit, develop, and retain the most motivated and talented
people from all backgrounds and skills. Here is what we can offer: