Helpdesk Operative - Manchester, United Kingdom - ISS Facility Services

ISS Facility Services

Verified Company

Manchester, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Helpdesk Operative

Manchester
Competitive salary with excellent benefits - please contact the recruitment team for this information although we don't advertise our salaries, you won't be disappointed

As a Technical Helpdesk Operative, you will help manage the contract delivery team ensure they deliver an effective service to our clients within the contractual requirements and exceeding client expectations.

The core role of the helpdesk team is to effectively plan and support the work of ISS delivery teams and external service providers while they deliver service to our customers, to manage issues and problems as they arise.

Key Responsibilities_

Manage all open jobs until completion including but not limited to:
Raising and managing purchase orders to contractors
Regular communication with engineering team, subcontractors and client
Regular system updates to reflect job status at every stage
Rescheduling jobs where required
Arrange appointments with client where required
Deal with any queries/escalations and respond accordingly other jeopardy management
Use available reporting to manage open jobs and own workload
Receiving & correctly processing documentation relevant to the tasks
Liaising with management team to ensure process are correctly operating to ensure compliance is adhered to
Liaise with other teams where required to ensure job completion to customer satisfaction
Frequent & accurate monitoring of CAFM
Extraction of accurate reporting from CAFM

Professional and personal competencies/qualifications_

Previous experience in a customer service, contact centre or administrative role
Call handling experience
Proficient in Microsoft Office programmes
Excellent communication skills to all levels of ISS, contractors & client
Evidence of working within a team, supporting and working with others to reach organisational goals
Organised with good planning ability, to organise / schedule events and activities
Capability to understand and analyse statistical data

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it's hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families.

ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace

If you have any further queries regarding this role, please contact the Resourcing Team on

Job Types:
Full-time, Permanent

Schedule: