Referral Management Administrator - London, United Kingdom - Nexus Health Group

Nexus Health Group

Verified Company

London, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Nexus Health Group Job Description
Referral Management Administrator

LOCATION Aylesbury Medical Centre Surgery, but the post holder may be required to work at any of Nexus locations.

JOB PURPOSE:

To ensure that the flow of referrals and reports coming in and out of Nexus is maintained to the required standard.
To support Nexus to develop positive and effective working relationships and communication systems between Nexus and stakeholders.
To ensure patients are informed of any outcomes of their care as directed by the clinical team.

MAIN DUTIES RESPONSIBILITIES

To ensure that referrals received are processed in a timely manner according to the training given and within the appropriate time scale.
Provide support to patients, practice staff and hospital/community trusts regarding referrals.
To gain and utilise good knowledge of referral pathways.
Process requests for reports and/or copies of medical records.
To ensure that referrals received are processed in a timely manner and in accordance with the designated pathways, practice policies and processes within the appropriate timescales.
To ensure that the information provided in the referral letter is accurately entered into the clinical system, with all attachments saved correctly.
To ensure that all processed referrals are sent to the destination specified by the clinician using approved methods
; either via the NHS ereferral service, Choose and Book orUsing NHSmail.
Process all referrals following the strict guidelines, pathways and checklists provided.
Manage assigned eRS GP worklists to ensure that rejected referrals are dealt with in a timely manner.
Check referrals meet the criteria of the providers.
To achieve and maintain daily performance targets for processing referrals.
To ensure all referrals and patient contacts are accurately recorded on the Nexus clinical system.
To address any electronic issues that may need resolving to assist the hospital with the referral.
Ensure deadlines are met and take appropriate action to make sure referrals are completed within a given timescale. Escalate to your line manager where there are risks of nondelivery.
To assist with any patient queries and arrange referrals.
Assist patients with enquiries regarding their eReferral booking.
Deal proficiently and effectively with telephone calls, ensuring patients, Nexus team and key stakeholders are dealt with in a professional manner.
To prepare reports for insurance providers and solicitors adhering to the current Nexus policy.
To provide copies of medical records adhering to the current Nexus policy.
Work closely with Cluster Administrators in relation to medical reports and copies of medical records.
Handle calls in respect of eReferral. Be able to understand and explain the eReferral process and be able to identify the patient referral using the appropriate system.
To deal with queries associated with the role.
Undertake other administrative tasks within the role if required.

The post-holder will:

Abide by the procedures and policies of Nexus Health Group
Maintain patient and data confidentiality
Work within the guidelines set by Nexus to ensure that the practice is safe, efficient and provides the best possible care for patients
Work in accordance with agreed standards of service delivery and within the team policies, procedures, and protocols
Ensure correct governance processes are adhered to in the handling and management of patient records and use of the electronic patient appointment system.
Maintain integrity in compliance with patient confidentiality and the Data Protection Act 201
Comply with the policies and guidelines around medical records
Ensure accurate read codes are used when entering data into the patients electronic records held within the Nexus clinical system.
Be proficient with a variety of electronic record systems required to undertake this role
Appropriately use practice equipment including IT software.
Use initiative and good judgement at all times.
Work effectively with the rest of the team in delivering the full scope of the service.
Work professionally within Nexus Health Group and liaise competently at all times to ensure the best possible patient experience.
Communicate effectively with other team members
Communicate effectively with patients, and carers
Be prepared to involve a senior member of staff where appropriate
Work closely with the IT team to ensure all systems are operational.
Undertake any mandatory training as appropriate to the post and as directed.
Identify own personal training opportunities and inform line manager, keeping up to date with knowledge and practice.
Participate in Nexus Appraisal process to identify and discuss professional needs.