Order Management Specialist - Bracknell, United Kingdom - Signature Recruitment

Signature Recruitment

Verified Company

Bracknell, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Salary and Benefits
- £27,000

Remote working
Private health Isurance
25 days holiday + Bank holidays
Generous pension
Life insurance

Responsibilities

Manage the endtoend order process from order receipt, through to fulfilment, shipping, delivery, and invoicing with mínimal manual intervention for customers.
Measure customer service performance using KPIs and SLAs to deliver consistent and a superior service experience for customers.
Attend and contribute to customer facing meetings, providing analysis of customer accounts and monthly/quarterly service reports/dashboards.
Continuous improvement focussed to exploit opportunities to improve the execution of the Order process and customer satisfaction.
Collaborate with internal teams including supply chain, logistics, finance, sales, and marketing team to identify opportunities for improving the order to cash cycle.

Experience:

Demonstrable experience in an Order processing/Fulfilment role within an FMCG company
Fluency in French
Excellent communication and problemsolving skills
Great analytical skills and the ability to interpret and act upon data
Customer focussed approach to work

This is a full time role working Monday-Friday 9-5:30, initially coming in on a 6 month FTC.

Location is Berkshire but the role is primarily remote - you'll need to be able to commute when needed for meetings however, perhaps once a week.

Salary is £27,000DOE. This is a really exciting opportunity to excel your career in a newly established team. For more information, please get in touch with Lilly today.