Windows Support - London, United Kingdom - Axiom Software Solutions

Axiom Software Solutions
Axiom Software Solutions
Verified Company
London, United Kingdom

1 month ago

Tom O´Connor

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Tom O´Connor

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Description

Job Description:


Few things to consider:
JD- Preparing and reviewing compensation and benefits packages Administering health and life insurance programs Implementing training and development plan:
(1.) To provide support for on call escalations and doing root cause analysis of given issue
(2.) To independently resolve tickets within agreed SLA of ticket volume and time
(3.) To adhere to quality standards, regulatory requirements and company policies
(4.) Work on value adding activities such Knowledge base update and management, Training Fresher, coaching analysts
(5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases

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