- Provide leadership to foster a high-performing culture aligned with the company values
- Provide ongoing coaching and mentoring to members of your team, ensuring that all individuals have strong development plans, a path for career progression and a succession plan
- Work closely with the Supplier Selection & Contracts Consultant to provide strategic supplier management governance, audit and compliance framework and commercial negotiations for any new or extended service contracts
- Defining, agreeing and implementing supplier performance criterias
- Accountable for working closely with the Deployment and Testing team & Service Operations team to ensure a smooth transition of all local services into production with established support models
- Support the Technology Adoption and Innovation team to ensure corporate and restaurant teams are ready to receive any changes in terms of training and business process enhancements & that sufficient engagement has taken place so the full benefits are realised
- Set standards with our suppliers to ensure they are held accountable for delivering excellent design, change, operations and continual improvement which focuses on the health, hygiene and innovation of their products
- Measure supplier performance, address non-compliance, escalate significant issues, drive recovery plans and if necessary, amend contracts utilising dashboards and scorecards
- Conduct structured and regular service reviews with our suppliers using global Vendor Management Office (VMO) scorecards and tooling to objectively validate performance, tracking actions on the Continual Improvement Register and implementing service improvement plans where required
- Communicate regularly with internal stakeholders to report on supplier and team performance and align priorities
- Maintain product roadmaps with stakeholder input and a prioritised backlog which aligns with business priorities and budget
- Manage expenditure ensuring that all financial targets are met, investigating any risk areas where budgets and expenditure may exceed their agreed tolerances and report these. Ensure accurate allocation and apportionment of all incurred costs
- Provide inputs for contract review, renewal and/or termination
- Customers of this role will include:
- Supplier Management team
- Global Vendor Management Office
- Our franchisees
- Our suppliers
- Department Heads and Directors from across the business
- Colleagues in other McDonald's markets and those working in global and segment
- functions Qualifications:
- Experience in negotiating large commercial contracts and tenders and be familiar with related legal constructs
- Experience of managing suppliers with contract budgets
- Commercially astute with proven track record
- Experience in strategic planning, implementing governance, communications, and financial management
- Proven track record of successful team leadership and development
- Significant experience in managing a diverse and broad range of technology suppliers; setting standards and driving continuous improvement in the availability and performance of their products
- Ability to interpret data and present back to suppliers and stakeholders in an appropriate format and level of detail
- Ability to interact and converse with senior technology stakeholders both internally and externally
- Possesses excellent interpersonal and communication skills and commercial acumen and possess a proven ability to work effectively with all organisational levels
- The role holder will be able to build collaborative working relationships with suppliers and their stakeholders including McDonald's Franchisees and our partners
- Experience of building and maintaining product roadmaps and prioritised backlog
- Share information, good practice and expertise with others
- Use persuasive logic to win support or change views
- Deliver difficult/unpopular messages with clarity and diplomacy
- Listen actively and objectively
- Respond to and discuss issues
Supplier Manager - London, United Kingdom - McDonald's
Description
Hybrid Working
This role is based in our East Finchley office working 3 days in the office and 2 days remotely.
The Opportunity
The opportunity You will be responsible for managing all key local suppliers within the specific supplier management category as a member of the Running Great Restaurants team (RGRT). There are 4 specific categories: People Technology, Customer and Restaurant, Corporate and Infrastructure & Office.
This role will be responsible for ensuring that McDonald's suppliers are providing robust, resilient and service-focused solutions that continuously improve, innovate and ultimately deliver maximum value. You will contribute to enhancing the framework of practices that govern management of supplier relationships.
What will my accountabilities be?
What team will I be a part of?
The Supplier Manager(s) will operate within the Supplier Management team and as part of the Running Great Restaurant Technology department.
Who are my customers?
What background do I need to have?
Person specification