Pensions Casework Admin Officer - Basingstoke, United Kingdom - Cabinet Office

Cabinet Office

Verified Company

Basingstoke, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Details:

Reference number:

Salary:

- £24,750 - £24,750
Job grade:

Administrative Officer
Contract type:
Fixed Term
Loan
Length of employment:
18 months
Business area:
CO
Government People Group (GPG)
Pay, Policy and Pensions
Pensions Casework
Type of role:
Operational Delivery
Working pattern:
Flexible working, Fulltime, Job share, Parttime
Number of jobs available:
1Contents

Location

About the job

Benefits:

Things you need to know

Location

Glasgow, Scotland, G2 8

HS :
Basingstoke, South East England, RG24 9NWAbout the job

Job summary:

The Government People Group exists to work with departments, professions, and functions to build a modern, effective Civil Service.

We support the government workforce with the right skills and capability.

We are working with leaders to get the right people in the right jobs, with the right skills and continuous learning to excel in their roles.

We provide leadership and, in turn, create leaders with exceptional line management capability across departments, influencing partners in the wider public sector and beyond.

This involves getting our retention and reward strategy right, to nurture specific skills, and create pride and resilience in our workforce.

Our role is also to provide system leadership across central government in pulling together back office services.

Collectively, we help support the Cabinet Office's priority to drive efficiencies, and reforms that will make government work better, to ultimately provide a better service to the public.

We are looking for an enthusiastic and capable individual, with competent IT skills who can undertake administration tasks effectively.

The role will support the administration duties of both the Civil Service & Royal Mail Pensions casework team.

The majority of the tasks for this role are carried out using shared mailboxes and a case management system.

Job description:

Provide a high quality administration service to the team including managing the incoming and outgoing of casework.
Prepare, collate and maintain records on the case management system, respecting the confidential nature of the data and information involved, reflecting General Data Protection Regulations and Cabinet Office's data handling protocols and guidance.
Making contact with and maintaining relationships with stakeholders. Proof reading and sensibility checking of correspondence, logging and sending them back to stakeholders.

Person specification:

Essential Skills Required

Confident IT skills, including experience of spreadsheets (this will be tested at interview)
Confident personality able to liaise with stakeholders at all levels
Accurate keyboard skills with an eye for detail
Good at using initiative and working unsupervised

Desirable skills

Knowledge of pensions would help but is not essential

Behaviours:

We'll assess you against these behaviours during the selection process:

Communicating and Influencing
Delivering at Pace
Making Effective Decisions
Working Together

Benefits:

Learning and development tailored to your role.
An environment with flexible working options.
A culture encouraging inclusion and diversity.
A Civil Service Pension which provides an attractive pension, benefits for dependants and average employer contributions of 27%.
A minimum of 25 days of paid annual leave, increasing by one day per year up to a maximum of 30.

Things you need to know

Selection process details:

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.
Application process

Applicants should provide a CV and information on their skills and experience.

Please also provide a personal statement on how your skills and experience meet the essential and desirable criteria and the job description (500 words).

Selection process
The interview process will consist of an online/virtual panel who will ask behaviour and strength-based questions.

There will also be a separate, online test - this will consist of an information pack relating to a complaint which you will be asked to log on a system/spreadsheet.

The test will be scheduled separately to the panel interview and the vacancy holder will contact you directly to arrange this.

The panel interview and test are both worth 50% of your total score for this vacancy.

Expected sift date - w/c 25th September
Expected interview date/s - w/c 9th October or w/c 16th October
Interview location - Online

Reasonable adjustments

If a person with disabilities is put at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes.

Further information
Please note terms and conditions are attached. Please take time to read the document to determine how these may affect you.

A reserve list will be held for a period of 12 months, from