- 2+ years of inbound call centre experience
- Ability to meet deadlines and work effectively in a fast-paced environment.
- Microsoft Office suite & reporting skills
- Soft spoken & supportive demeaner
- Ability to type 40-60 words
- Effective & Pro-active listener
- Hands on experience with Freshdesk, Zendesk, Kapture, SAP & Shopify would be desirable.
- A flexible and hardworking teammateFull timeSalary up to £25,000Annual Appraisals25 days plus 8 Bank holidays Hybrid2 years within a call centre environment with good interpersonal skillsAbility to answer up to 100 calls per dayPension
English Speaker - Stockport, Greater Manchester, United Kingdom - House Of Fashion Associates
Description
CUSTOMER SERVICE ADVISOR ( EMAIL AND IN BOUND CALLS) B2B HOMEWARE STOCKPORT - HYBRID ROLE £25K GREAT BENEFITSOur client a highly successful B2B homeware company are looking to recruit an experienced E-commerce Customer Service Advisor (B2B ) experience and must have worked in a high volume call centre and have excellent English language skills and high standard customer service skills, with experience in either Freshdesk, Zendesk, Kapture, SAP & Shopify.
· Handling consumer complaint, queries and requests received via call & email only.· Capable of managing 100 calls on a day-to-day basis· Align with inter-departments to ensure all complaint, queries and requests are closed within the stipulated SLA's laid down by the organization.· Adhere to the stipulated SLA's laid for the email and call function.· Act and adhere to the company policies without hampering the consumer experience.· Drive and foster brand loyalty among consumers via effective complaint grievance redressal process.
Maintain strong follow-up across the organization and with customers to ensure, all pending requests and · Monitor and excel in one's performance basis day to day KPI monitoringSKILLS AND EXPERIENCE