Remote Technical Account Manager - City of London, Greater London, United Kingdom - Alibaba Cloud

Description

As a Technical Account Manager (TAM), you will serve as a pivotal customer service interface, dedicated to ensuring the stability and growth of our clients' cloud-business operations.

Make sure to read the full description below, and please apply immediately if you are confident you meet all the requirements.

Ensure the stability and security of customer cloud platforms through comprehensive risk governance, timely product updates, upgrades, and efficient emergency fault response.

• Optimize cloud resources and performance, enhancing cloud operational efficiency and customer satisfaction.
• Advocate for continuous product operation improvements, simplifying cloud management and empowering customers with sustainable cloud platform maintenance capabilities.

• Guide customers through their cloud migration journey, leveraging our expertise in application and big data architecture, database localization, performance tuning, data governance, and platform construction.
• Develop and refine system architectures, ensuring business continuity, disaster recovery capabilities, system monitoring, and regular recovery drills for optimal stability and reliability.
• Adopt intelligent monitoring and alerting to boost business efficiency and user experience.

Provide end-to-end cloud technology support, including cost optimization, maturity assessments, compliance, security enhancements, and consulting services to fortify customers' cloud operations.

• Deliver best practices, solution consulting, and services tailored to Alibaba Cloud's intelligent products.
• Assist customers in enhancing their cloud product operations and usage proficiency, supporting successful cloud migrations with effective tools and strategies.

Over 5 years of experience in solution development, architectural design, server-side development, and operational tasks for large-scale internet or financial applications or within enterprise groups.

• Solid technical expertise in largescale application development or operations with cloud product foundations.
• Proficiency in technical domains such as cloudnative technologies, big data, databases, networking, middleware, and the architecture of main business line products.
• Ability to recognize customer categories and maintain tailored communication and problem resolution strategies, ensuring satisfaction at all levels, including senior management.
• Strong operational management skills, focusing on system optimization to maximize cloud platform stability and efficiency.
• Competence in coordinating both internal and external stakeholders, managing customer or complex internal projects, adhering to SLAs, and achieving high satisfaction.
• With a dynamic serviceoriented mindset, you're committed to seeing customer issues through to resolution. If you have a blend of technical proficiency, customerfacing experience, and the drive to deliver exceptional solutions, we want you on our team.