Neighbourhood Housing Officer - London, United Kingdom - Adecco UK

Adecco UK

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

A fantastic opportunity has emerged for a Neighbourhood Housing Officer to join one of Adecco Public Sector's most improved Housing Association clients in a temporary post until the end of June 2023.

The post holder will be working from home (but occasionally needed to attend their Stratford, East London office) and expected to own a patch of approximately 1200 units which will include leasehold and general needs homes.

You will be expected to seek out solutions for all customers whatever their needs and will need to be able to think independently and creatively.

Providing a professional and knowledgeable estate and facilities service to residents in a range of tenures and resolve issues efficiently and effectively.
Estate Inspections: Inspecting and grading communal areas and estates, raising and following up on appropriate corrective actions to customer resolution.
Estate and facilities management: Providing a responsive and efficient estate, block and facilities management service to ensure residents' communal areas and neighbourhoods are pleasant, wellmaintained and safe places to live.
Service Charges: Understanding all services and charges provided to estates, properties and communal areas and checking the quality of services provided to ensure these represent value for money.
ASB: Tackling and reducing the effects of anti social behaviour on estates and in communal areas.
Housing sector knowledge: including knowledge around property management, service charges, health and safety, personal safety and working with vulnerable people.
Monitoring the financial costs of managing properties and scrutinise service charges (desirable).

Strong customer service skills is essential, as it's crucial that our clients' tenants are given the right level of service.

You must be a visible presence on your patch, so a willingness to be out and about during the working week is essential.

Please note, a car driver/owner is NOT required for this post.

To speak to a recruitment expert please contact Robin Turner