Receptionist - Belfast, United Kingdom - Reed Business Support

Reed Business Support

Verified Company

Belfast, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Part-Time Receptionist

A leading trust, based in Belfast, are currently seeking a Part-Time Receptionist to join their team.
This is a Part-Time, Permanent Position

Working hours:
(25 hours per week) - Monday to Friday: 10am - 3pm

With a salary of £15,873 - £16,886 per annum (FTE £22,223 - £23,641) plus excellent benefits

Job Role:

You will be responsible for providing a high level of customer service and support to supporters, volunteer's groups, members of the public and internal customers, being the first point of contact for all visitors to the building while maintaining receptioncover.

Essential Criteria:

Previous experience of working within a customer service environment
A levels/equivalent qualification or relevant professional experience which demonstrates equivalent academic skills
Excellent IT skills, in particular Microsoft Office and CRM databases
Experience of the processing and management of personal data under current GDPR regulations
Good attention to detail and accuracy when recording information and data
Excellent communication skills both written and verbal with the ability to communicate with stakeholders at all levels
Ability to manage and prioritise your workload

Main Duties and Responsibilities:

Provide a high level of customer service through all channels of communications
Provide reception cover and be the first point of contact for all visitors to the building and assist as appropriate
To respond to supporters by any method of communication to nurture, build and maintain relationships, whilst delivering excellent customer service
Work within set SLA's and standards for all services provided
Ensure that all external and internal contact is dealt with in a way that either meets or exceeds the customer's expectations
Support with supporter or members of the public's feedback and complaints through to resolution
Record supporter data
Provide an excellent customer service focused inbound and outbound telephone service
Support with the inbox
Manage the appointments for our team of volunteer counsellors
Coordinate the attendance lists for all activities and track attendance numbers
Provide admin support
Manage room bookings for both internal and external customers
On a daytoday basis, ensure that the Centre is fully functional, consumables stocked, faults and enquiries resolved efficiently and generally kept in good order and compliant with Health and Safety requirements
Manage the information leaflet stocks and order supplies when required
Support the NI team's admin requests such as printing, bulk mail outs, leaflet designs
Support the NI team's event management requirements
Provide support to maintain all necessary Health and Safety requirements
Ensure that all post is opened, sorted, scanned, and distributed to the relevant team member
Provide an outgoing post and packaging service
Ensure that the franking machine is kept topped up
Receipt cash and cheques received in the pos
Responsible for the effective use of financial and other resources
To undertake any other duties