Receptionist - Farnham, United Kingdom - Farnham Dene Medical Practice

Farnham Dene Medical Practice

Verified Company

Farnham, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Receptionist

Farnham Dene Medical Practice is a two-site, GMS training practice, located in the beautiful Georgian market town of Farnham, with a patient list of approximately 14,500.

We are looking to recruit two Receptionists to join our busy, friendly and supportive Practice.

This role is based across our two sites - within Farnham Centre for Health and in the Lower Bourne (
Please note - there are limited public transport links to the Bourne, so the applicant should ideally be able to drive).

This is a patient facing role, so you will need to be articulate, and work well within a busy team.

You will also need to be patient, efficient, flexible and professional with good attention to detail.

The practice is open between 8am and 6.30pm, so shifts may include a 7.45am start and/or a 6.45pm finish.

You will also be required to provide cover for sickness and annual leave, sometimes at short notice.

Responsibilities

Greeting patients on arrival, handling enquiries effectively and efficiently.
Receiving incoming telephone calls, ensuring appropriate actions, dealing with enquiries and taking messages as required.
To make appointments and to cancel or rearrange appointments as required.
To explain practice boundaries, arrangements and formal requirements to new patients and those seeking temporary cover, ensuring all procedures and paperwork is completed to a satisfactory level.
Processing repeat prescription requests in line with the practice procedure.
To book, hand out and collect back items of equipment to be used by patients in their home such as 24 hr blood pressure monitors.
Collecting samples from patients and ensuring they are stored and/or collected in an appropriate manner for transfer to hospital or passing those for internal testing to the relevant clinician
Undertaking other tasks as required by Practice Nurses or GPs.
Following the procedure for opening and closing of the surgery at the start/end of each working day ensuring all areas are safe and secure.
Fully utilising the surgery clinical computerised system to manage appointments, update records, reviewing results and for any other legitimate reason and in line with practice procedures.
To assist other teams and members of staff where required, including providing cover as required at times other than your usual working hours and sometimes at short notice.
To provide a chaperone service to clinicians (training provided).
To keep the reception and waiting room areas tidy and to ensure relevant stock is held at reception for all staff to access as required (this includes forms, practice booklets, appointment cards and other similar items).
Attending reception team and full admin team meetings on a regular basis.
Any other duties considered appropriate to the role at the discretion of the Reception Team Leader, Practice Manager or Partners.
This list is not exhaustive and this job description will be updated in line with the changing roles and requirements of the practice at regular intervals.

Qualifications:

Essential - Educated to GCSE level or equivalent, functional Mathematics and English

Desirable - GCSE Mathematics and English (C or above)

Experience:

Essential - Experience of administrative duties

Desirable - Experience of working with the general public, experience of working in a healthcare setting

Skills/Competencies:

Essential: