Customer Success Manager - Northampton, United Kingdom - On Target Recruitment

On Target Recruitment

Verified Company

Northampton, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

The Company:

My client is a leading manufacturer of Pneumatics, Control & Automation equipment.
Looking for a Customer Success Manager.??
They will provide great opportunity for progression.?
Established for over 90 years.?
Turnover of over 2.5 billion Euros.?
Globally employ 20,000 staff.?

The Role:

As Customer Success Manager your role will essentially be a Customer Service position where you will be taking and making calls, talking to customers about their accounts to make sure they are happy, and everything is running as expected.?
This is very customer service focussed position.?
You will mainly be making outbound calls to a set of accounts that you will be responsible for, making sure the clients are happy with their products, dealing with billing enquiries, any issues that the clients may have etc...?
You will assist with clients with technical issues and will need to talk to other departments to get all the info required for the client.?
Providing excellent customer service to grow the existing portfolio and use feedback to provide improvement ideas to the company.?
Will be targeted on KPI's and customer contact numbers etc...?
Managing resolutions within time frames and updating the management system to track issues.?
Using Mosaic and SAP to ensure the wider business tends to order management and relationship building.?
You will be involved with the clients purchasing their Pneumatic and Automation equipment. Looking after a set of accounts and ensuring you are touching base with them regularly.?

- £30k-£37k Depending on skill and experience, £6,250 bonus, Pension, 25 Day's annual leave, Private healthcare after probation.?

The Ideal Person:

You will have a minimum of A levels but ideally a higher qualification and any experience within the Engineering sector would be a huge benefit.?
You need to be able to pick up technical terms or be able to learn them.?
Ideally you will have some good Customer Service experience or possible some internal sales experience.?
We are looking for someone who drives results through organisation, prioritising and completing tasks.?
Focus on customer value through understanding needs, providing value to customers and showcasing the highest customer orientation.?
Not afraid to ask questions of the customers and to ask colleagues for help if you do not know the answers.??
Quick to learn new systems and ways of operating.?

Consultant:
Bjorn Johnson?

Tel no. ?

About On Target?

At On Target, we specialise in sales, technical and commercial jobs in the Engineering, Construction, Building Services, Medical & Scientific, and Commercial & Industrial Solutions sectors, enabling our consultants to become experts in their market sector.

We place all levels of personnel, up to Director across the UK and internationally.?