Booking Clerk - Liverpool, United Kingdom - Liverpool Women's NHS Foundation Trust

    Liverpool Women's NHS Foundation Trust
    Liverpool Women's NHS Foundation Trust Liverpool, United Kingdom

    Found in: Talent UK C2 - 2 weeks ago

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    Fixed-Term
    Description

    Job summary

    An exciting opportunity has arisen for a Booking Clerk to join the Antenatal Patient Access Centre team at Liverpool Women's Hospital on a 12-month fixed-term basis.

    The post holder is responsible for the booking and scheduling of appointments.

    Main duties of the job

    The successful candidate will be an excellent communicator who is computer literate and can quickly learn several different systems, including e-Referral, Meditech, Outlook and Excel.

    A large proportion of the Booking Clerk's role is to be our patients' first point of contact; therefore, a very high standard of customer service skills is required, as an exceptional telephone manner and a calm, understanding and caring nature. Patient Access Centre manages a high volume of calls daily, and the post holder will be required to support the chronological booking and scheduling of clinic appointments.

    If you want to embark on a career in the NHS and feel that you meet the criteria in the job description, we want to hear from you

    The working hours for the post are Monday to Friday, 8:00 am to 6:00 pm.

    Thank you for your interest in this post.

    About us

    Liverpool Women's NHS Foundation Trust delivers the highest standards of care for women, babies and families. Each year we deliver over 7,500 babies, carry out over 49,000 gynaecological inpatient and outpatient procedures, care for over 1,000 poorly & preterm newborns, perform around 1,000 IVF cycles and have over 4,000 genetic appointments taking place. We believe that this along with a strong dedication to research & innovation makes usthe specialist health provider of choice in Europe for women, babies and families.

    We have some of the leading experts in their field, which has been showcased on national TV and news, making our teams famous across the world for professionalism, skill & compassion.

    The Trust is constantly innovating and evolving it's services to provide the most cutting edge and modern care possible. As well as developing services on our current site we have long-term aspirations for the future. We have recently launched a number of new strategies which provide a detailed long-term plan for our services.

    Check out why Liverpool Women's NHS Foundation Trust is a great place to work using the links below:

    Video:

    Online brochure:

    Job description

    Job responsibilities

    Please refer to the detailed job description and main responsibilities for this vacancy within the job description attached.

    Person Specification

    Personal Qualities

    Essential

  • Flexible and adaptable to change
  • Ability to work to a deadline and to priorities own workload
  • Ability to work on own unsupervised
  • Courteous and friendly
  • Be able to work under pressure in a busy environment
  • Ability to work independently or as part of a team
  • Able to multi task
  • Capable of dealing with sensitive and confidential documents and situations

    • Desirable

  • Able to implement new ideas to benefit patients, staff and working environment

    • Qualifications

    Essential

  • Educated to GCSE level or equivalent including English and Mathematics.
  • European Computer Driving Licence (ECDL) Qualification or equivalent.

    • Desirable

  • Additional Customer Service or Administration qualification such as an NVQ Qualification.

    • Experience

    Essential

  • Experience of working in a NHS contact centre, reception or equivalent appointment booking environment.
  • Previous experience of data entry/ input.

    • Desirable

  • Knowledge of a hospital-based Patient Administration System.

    • Knowledge

    Essential

  • Understanding of confidentiality, Data Protection and Caldicott principles.
  • Able to recognise and resolve routine issues referring where appropriate
  • Knowledge of NHS waiting time requirements and procedures.

    • Skills

    Essential

  • Good level of numeracy and literacy skills.
  • Able to communicate clearly both in verbal and written communications
  • Basic keyboard & PC skills.
  • Working knowledge of Microsoft Office packages , Outlook, Word, Excel
  • Organized and methodical with an attention to detail.
  • Professional and friendly telephone manner
  • Able to maintain accuracy to high standards