Administrative Assistant - London, United Kingdom - Akton Recruitment

Akton Recruitment

Verified Company

London, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Administrative Assistant

Havering

£18/hr

Start date:
ASAP

REMOTE

AKTON recruitment is working closely with the local aauthortires and we are lookimng for an Administrative Assistant in the Havering area.

The - 6 months contract role. This is a remote working job. Occasional attendance at the office may be required.

Main Purpose of the Job/Key Objectives:

Assist the Personalisation Manager in the set up and management of Direct Payments.
To work with Service Users or their representatives as required providing comprehensive information, advice and guidance to help them manage their direct payments.
To administer and enforce the Direct Payments Guidance and adhere to procedures for its implementation.
To escalate issues requiring management decisions appropriately.
Undertake assessments with individuals to determine their suitability in becoming a direct payee and the support that they may need to manage direct payments.
Maintain all relevant documentation and administration systems relating to each service user, including data entry onto the electronic recording system
Support implement and maintain the card payments system ensuring knowledge of the required practice and protocols around monitoring through the system
Provide advice and guidance related to the accounts and related card payments system as necessary
Report cases to line management in a timely manner, ie exceptional irregularities found with expenditure and / or direct payment management. In high risk cases liaise with operational colleagues to agree a resolution.
Provide effective and excellent customer service as part of a front line team and ensure that service users are given appropriate information in formats that are accessible to them, in a timely manner.
Keep up with changes to Social Care Policies and adhere to new procedures.
Provide advice to service users of any financial changes to their Direct Payment to ensure service users are appraised of their Budget.
Contribute to the development and maintenance of information systems to ensure accurate recording of financial data.
Adhere to Data protection requirements and observe customer confidentiality.
Establish maintain and update all databases, of whatever type, to give detailed statistical data in regard to all aspects of Direct Payments

Experience

Of working with numbers and good literacy.
Working with members of the public providing information, advice and support.
Use and maintenance of Excel Spreadsheet.
Of dealing with members of the public over the telephone
Of working within Social Care
Ability to use Liquid Logic and ICT programmes
Experience of interpretation and preparation of technical data, including record keeping and report writing.