Assistant Resident Service Manager - Reading, Berkshire, United Kingdom - Dove & Hawk

Description

Job Description Assistant Resident Services Manager – Reading – £32, % discretionary bonus

My client, a globally established Real Estate Agency, are currently seeking an Assistant Resident Services Manager to provide onsite lettings and property services to two exciting build to rent residential schemes comprising of 220 apartments in total based in Reading

You will be the first point of contact from enquiry stage, viewing the property through to resident move in, ensuring a high level of customer service is provided to residents at all times.

You will ensure the tenancy and renewals process is administered and engage with residents to create a sense of community within the development.

Reporting building issues to the relevant member of the team
Provide first class customer service to residents
Organising and running tenant services via third parties and in house
Creating a community feel through communication, events and innovations
Co-ordinating all contractor appointments and defect warranty repairs, logging issues in order that required service levels are attained
To support the RSM to ensure H&S statutory requirements are meet across the development

Skills, Knowledge and Experience Strong customer service ethic / background
Strong financial management skills

Working Hours: 40 hours per week, 9am to 6pm OR 11am to 8pm and occasional weekends

Salary:
£32,000+ up to 10% discretionary bonus

If you are looking to gain a career in an established global firm with fantastic career progression, please contact Megan on the Business Support team at Dove & Hawk Property Recruitment.