Inbound Sales Executive - Leeds, United Kingdom - Stowe Family Law LLP

Description

Do you currently work in a telephony sales-based role and fancy a brand new challenge? This role is different, managing all inbound phone calls from potential clients, you'll spend your days helping potential clients who need our services and are going through a particularly sensitive, difficult time in their lives.

What's the purpose of this roleOur New Business Enquiries team is front and centre delivering our Client Value Proposition.

The client experience is at the heart of every process and procedure and has been carefully designed with the clients' needs in mind.

Who 'is' Stowe Family Law?We're the country's largest specialist family law firm with over 100 lawyers specialising in divorce, financial remedy, and children law across 89 offices.

We're the experts in what we do and the way we help our clients is exceptional.

Need more? Check this out; the last few years, we've grown the business by over 150%, so now is a great time to join us, we've already laid the groundwork and now, we're about to build something really special.

We have big ambitions for Stowe Family Law:

to serve more clients than ever before, to make Stowe the best place to work for our people, and to grow our business for the benefit of all of our stakeholders.

Check out what it's like to work at Stowe; will I likely be doing?New Business Enquiries;Supporting the Client Service Team by dealing with New Business Enquiries and really understanding each client's need Reassuring the client and dealing with their requests professionally and sensitivelyAccurately taking down their information and entering it into a case management systemConverting these clients to either a fixed fee meeting or an immediately progressing client for our lawyers across the company Liaising with our Lawyers across the country to establish best practice ways of working including:
Understanding Lawyer availability to speak to our clientsPreferred ways of working across different regionsKnowledge of specific skill sets within regions and teams to ensure the client speaks with the most suitable Lawyer for their case What skills might be suitable for this position?Sales backgroundExceptional client care with the ability to sensitively deal with emotional or upset clients BenefitsHours & Salary£30,000 per annumFull-time (35 Hours per week) - This includes working every other Saturday4 weeks of initial training in our Harrogate Office; we'll teach you everything you need to know about family law80% working from home and 20% working in the office - you control how this looks Read about our full benefits package here - wellbeing culture including Mental Wellbeing days, and access to counselling sessionsVolunteering leaveDiversity public holidays26 days holidayEnhanced adoption, maternity, and paternity payPaid leave for fertility treatmentEmergency dependants leaveBereavement leaveMedical Cashplan, 24/7 GP's, dental, counselling, gym discountsTraining grantsLife AssuranceContributory pension