Care Coordinator out of hours - Liverpool, United Kingdom - Local Solutions

    Local Solutions
    Local Solutions Liverpool, United Kingdom

    2 weeks ago

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    Description

    Main purpose of the role

    :

    Oversee service continuity and quality of the service. Coordinating care packages and rostering systems.

    Providing customer support to service users and line management of care staff. Liaising with appropriate health and social care professionals to ensure that the service is safe, effective and responsive to service user needs.

    Facilitate the delivery of person-centred care:

    Facilitate the delivery of care to service users in their own homes to optimise

  • Promote empowerment and independence
  • Provide person centred care
  • Work in line with or values; knowledgeable, pioneering, reliable, considerate
  • Efficient use of resources
  • Capacity to accept referrals
  • Punctuality of the service
  • Contact time
  • Continuity of care staff team
  • Identify and provide solution focused feedback on reporting mechanisms
  • Effective use of procedures and systems
  • To proactively promote equality, diversity and inclusion
  • Adhere policy and procedure

    • Effectively line manage care delivery team

    Act as the direct line manager to a team of care support workers, liaising with HR, training and quality assurance teams to ensure compliance with:

  • DBS requirements.
  • Training needs.
  • Supervision policies.
  • Annual leave procedures.
  • Absence management procedures.
  • Performance management procedures.
  • Manage and monitor electronic systems ensuring we meet compliance standards.
  • Annual appraisal and review.
  • Ensure staff well being is promoted.
  • Support colleagues and promote a positive culture.
  • Adopt a healthy work life balance.
  • Facilitate regular team meetings with your team of care support workers.

    • Success Measures

  • A safe and effective service is delivered.
  • Quality concerns and performance indicators being met.
  • Hours of delivery of maintained or increased as per agreed business plan, and or business intelligence report.
  • Compliance in work area with staff supervision, DBS and training requirements.
  • Compliance with quality assurance framework targets, such as ECM compliance and contact time.
  • Concerns or risks are identified, responded to and resolved.
  • Electronic records are accurate and up to date.
  • There is effective and safe transition between core, out of hours and night services.

    • General Skills and Experience

  • Level 3 qualification health and social care or working towards.
  • Experience desirable in social care setting.
  • Maintain accurate knowledge of relevant legislation where applicable.
  • Understanding of and experience in working in accordance with CQC regulations.
  • Ability to empower staff and delegate effectively, where appropriate.
  • Ability to lead, inspire, motivate and develop staff at all levels.
  • An effective decision maker, with direction as appropriate.
  • Commitment to quality, customer service, best practice and best value in all aspects of the organisations operation.
  • Able to work unsociable hours if required.
  • A confident communicator.
  • Ability to work under pressure and to work to strict deadlines.
  • High level of self-discipline, and organisational skills.
  • Skilled at building motivated teams committed to the vision and values of the company.