- Responsible for SOW system setup
- Pricing, banking details, and factory obligations
- Prepare relevant quote terms for priced bids
- Create asset return requests in D365
- Responsibility for chain of custody tracking
- Monitor the input and throughput of returned assets as they are processed in the factory
- SPOC for factory status to AM (status desk)
- Perform final cost/margin analysis on assets received. (Product substitutions, productadditions & removals, etc.)
- Execute asset reconciliation in D365
- Responsible for settlement accuracy and financial credit/rebill adjustments
- Payment requests and remittance confirmation
- Deliver the highest levels of Customer Care.
- Promote the HPEFS Circular Economy philosophy.
- Ensure the strongest chain of custody for hardware in our care.
- Meet & exceed exacting customer KPIs.
- Own & resolve all issues to successful resolution in the client's view.
- Be the single point of contact for your accounts.
- Collaborate - identify, share & implement best practices.
- Typically, 3+ years' experience in a related business.
- Good knowledge of IT & Services industries.
- Ability to analyze problems & solve them creatively.
- Communicate well verbally & in writing.
- Manage relationships well at all levels.
- Facilitate exceptional levels of service delivery
Factory Operations Specialist - Erskine, United Kingdom - TEKsystems
Description
Job Description
TEKsystems are supporting a worldwide leader in the IT services industry in looking for a Factory Operations Specialist.
Longterm 12-month Contract role - paying from £120 a day (Inside IR35)
Job Description:
You'll be joining the Financial Services EMEA AUS Delivery Team. You'll help us to continue to offer the highest levels of Service Delivery & Customer Satisfaction whilst looking after hardware returns end-to-end for our large portfolio of Asset Upcycling Services customers.
The role spans a wide spectrum of responsibilities - including but not limited to onboarding new customers, coordinating hardware collections, interacting with & assisting our sales force, providing status reports & settling financially with our customers.
How you'll make your mark:
About you:
Knowledge and Skills:
Job Title: Factory Operations Specialist
Location: Erskine, UK
Rate/Salary: GBP Daily
Job Type: Contract
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